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Christopher Irwin Email & Phone Number

Lean and Continuous Improvement Consultant at Irwin Upstream Inc.
Location: Ontario, Canada 9 work roles 5 schools
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Current company
Irwin Upstream Inc.
Role
Lean and Continuous Improvement Consultant
Location
Ontario, Canada

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Christopher Irwin is listed as Lean and Continuous Improvement Consultant at Irwin Upstream Inc., based in Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Christopher Irwin.

Christopher Irwin previously worked as Director - Lean Projects - ServiceOntario at Ontario Government | Gouvernement De L’Ontario and Director, Ontario Lean and Continuous Improvement at The Ontario Cabinet Office. Christopher Irwin holds Bachelor Of Arts (B.A.), Geography & Environmental Policy from Brock University.

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About Christopher Irwin

Expert facilitator. Black belt lean and continuous improvement consultant. Former executive with 20 years of public sector leadership. Expertise in client-focused service delivery, project management, and operational process improvement. Adept at creating and motivating diverse teams of highly specialized professionals including represented staff. Skilled in developing and implementing innovative strategies to maximize FTE value, reduce operational costs and increase efficiency.

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Christopher Irwin's current company

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Irwin Upstream Inc.
Irwin Upstream Inc.
Lean and Continuous Improvement Consultant
9 roles

Christopher Irwin work experience

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Lean And Continuous Improvement Consultant

Current
Irwin Upstream Inc.

Niagara, Ontario, Canada

Over the past two decades, my career has been a fascinating exploration of improving government services. I've had the privilege of working for the Province of Ontario, diving deep into Lean methodologies, Systems Thinking, and Continuous Improvement. It's been a journey filled with incredible insights and countless aha moments.As I embark on this new venture, my mission remains crystal clear: to enhance the work-lives of public servants. Why? Because I firmly believe that when we optimize their experiences, we create a ripple effect that directly benefits the citizens who rely on their work. It's all about making the system work better for everyone.My critical partner on this venture is Lean Agility Incorporated. Over a decade ago I reached out to the owner and founder Craig Szelestowski after seeing his contact info at the end of presentation deck he had done for the Conference Board of Canada. We connected, shared stories. I many ways, Craig and his team shaped my thinking - and in turn I like to think that I helped shape theirs. It's been a mutually beneficial meeting of the minds - and now we will begin to work together.In my consultancy, we're going to dive deep into the fundamentals and concepts that underpin Lean. We'll look for patterns that others might not see and apply Mental Models as a way to teach and inspire. But here's the twist – I'm all about those counterintuitive concepts that can disrupt the status quo. With my unique niche of delivering improvements for public sector teams using Lean, I'm confident that together, we can make a real difference. I'm here to help organizations navigate the sometimes choppy waters of change, using proven methods and fresh perspectives.

Nov 2023 - Present

Director, Ontario Lean And Continuous Improvement

Toronto, Ontario, Canada

• Move the Lean Office to Cabinet Office (CO). Results: Increased lean maturity score by 50%; Secured permanent funding and 50% increase to FTE cap; Fully staffed the complement; To date have trained 14,500 OPS staff and delivered 222 training clinics.• Integrate lean with CO Policy Teams. Results: Increased alignment between Lean Office focus and government priorities; Personally, providing briefings and advice to the most senior levels of government.• Reduce and eliminate post-pandemic backlogs identified by Secretary of the Cabinet. Results: Operations improved, and backlogs significantly reduced for Ontario Land Tribunal, Landlord Tenant Board, Long-term care facility inspections; • Shift to multi-stakeholder, multi-ministry projects with focus on burden reduction. Results: Reduced industrial approvals by 3 years (MRTR); Facilitated 8 municipal workshops to surface pain points and bright spots in housing supply and influence legislative changes (HSAP 3.0); Documented savings in 2022 of over $22M in costs and 38,000 hours of avoided time for public servants and citizens/ businesses.

Sep 2021 - Nov 2023

Director, Ontario Lean And Continuous Improvement

Ontario, Canada

• Integrate lean into OPS culture. Results: 100% of ministries have a lean executive champion; Facilitated the understanding of lean six sigma methods to the OPS context creating a groundswell of leadership buy-in; Directed highly specialized experts to be effective at communicating with program clients in everyday language.• Lead the 'Work Processes Table' for Ontario Onwards. Results: Dozens of briefings to the chair, Minister Bethlenfalvy; Regular decision-making support and briefings to ministers and officials; Negotiating materials, commitments, and decisions with MO staff; Briefings as lean expert to caucus and cabinet; Participate and provide support to private sector champions and committees.• Review annually every SPP (formerly RbP) submission and program review with a lean lens. Results: Work directly with programs with FTE asks to find efficiencies and avoid FTE increases; In one example my team increased efficiency of a back office by 200% eliminating backlogs and the need for more FTEs.

Mar 2020 - Sep 2021

Senior Manager - Ontario Lean Delivery And Continuous Improvement Office

Toronto, Canada Area

• Drive the creation of the first ever OPS Lean Office. Results: Established the vision and built the foundation; Created and delivered early training; Regularly brief MO on progress; Translate complex concepts to straightforward advice; Framework for burden reduction across the OPS.• Integrate lean and digital. Results: Created inter-disciplinary teams to improve process before digitization; Streamlined the Digital First Assessment program; Contributed to reduced development costs for several IT and digital implementations.

Jan 2019 - Mar 2020

Manager, Business Improvement Hub + Innovation Lab

St. Catharines

• Lead the MTO ONE Business Services Action Plan (BSAP). Results: Delivered new models of corporate service delivery, driven by clients; Created one-enterprise principles and frameworks; Built partnerships across divisional siloes; Laid the groundwork for significant organizational restructuring.• Establish MTOs first lean office. Results: Dedicated team of lean practitioners as an internal consultancy still in place today; Hundreds of MTO staff trained in lean; Lean projects in every division; Personally tapped by DM Hillary Hartley to establish the first OPS Lean Office as part of the Ontario Digital Service.

Oct 2015 - Dec 2018

Manager, Organizational Change Management

St. Catharines, Ontario

• Lead change for modernization of Carrier business functions into single, integrated ERP solution. Results: ERP successfully implemented on people side; B.A. staff prepared and trained; Built strong trust with CSEB management team; Gained extensive understanding of Carrier business operations• Improve back-office efficiency of Carrier business. Results: Led the first lean improvement event at MTO; reduced CVOR renewal time from 94 days down to 4; Eliminated a chronic backlog of 50,000 renewals in 3 months; Applied lean to every business function in CSEB; Positioned MTO as an OPS leader in lean and continuous improvement.

Dec 2011 - Oct 2015

Manager, Enterprise Workforce Planning

Toronto, Canada Area

• Implement the Government's response to the 2008 Financial Crisis to reduce the size of the OPS by 5%. Results: Met target on time; Established an organizational FTE cap and an FTE pool with Finance MO; Established and chaired an advisory board of Finance Directors; Negotiated baseline and target FTE Caps with every ministry CAO; Present at Treasury Board on every FTE decision from 2008 to 2011.• Create a New Enterprise Workforce Planning Unit. Results: Built out a new team; Transitioned FTE controllership from MOF to MGS; Delivered a suite of enterprise workforce data products using data visualization; Chaired cross-ministerial working groups on workforce planning and data.

Sep 2008 - Dec 2011
5 education records

Christopher Irwin education

Post Diploma, Human Resources Management

Humber College

Executive Training, Data Literacy

University Of Toronto - Rotman School Of Management

Certificate, Leadership Development Program

Niagara Institute, Conference Board Of Canada
FAQ

Frequently asked questions about Christopher Irwin

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What company does Christopher Irwin work for?

Christopher Irwin works for Irwin Upstream Inc..

What is Christopher Irwin's role at Irwin Upstream Inc.?

Christopher Irwin is listed as Lean and Continuous Improvement Consultant at Irwin Upstream Inc..

Where is Christopher Irwin based?

Christopher Irwin is based in Ontario, Canada while working with Irwin Upstream Inc..

What companies has Christopher Irwin worked for?

Christopher Irwin has worked for Irwin Upstream Inc., Ontario Government | Gouvernement De L’Ontario, The Ontario Cabinet Office, Ontario Digital Service, and Ontario Ministry Of Transportation.

How can I contact Christopher Irwin?

You can use AeroLeads to view verified contact signals for Christopher Irwin at Irwin Upstream Inc., including work email, phone, and LinkedIn data when available.

What schools did Christopher Irwin attend?

Christopher Irwin holds Bachelor Of Arts (B.A.), Geography & Environmental Policy from Brock University.

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