Christopher Irwin Email & Phone Number

Niagara, Ontario, Canada

Over the past two decades, my career has been a fascinating exploration of improving government services. I've had the privilege of working for the Province of Ontario, diving deep into Lean methodologies, Systems Thinking, and Continuous Improvement. It's been a journey filled with incredible insights and countless aha moments.As I embark on this new.

Toronto, Ontario, Canada

Building Lean and Continuous Improvement leadership in Service Ontario fulfillment operations.

Toronto, Ontario, Canada

• Move the Lean Office to Cabinet Office (CO). Results: Increased lean maturity score by 50%; Secured permanent funding and 50% increase to FTE cap; Fully staffed the complement; To date have trained 14,500 OPS staff and.
• Integrate lean with CO Policy Teams. Results: Increased alignment between Lean Office focus and government priorities; Personally, providing briefings and advice to the most senior levels of government.
• Reduce and eliminate post-pandemic backlogs identified by Secretary of the Cabinet. Results: Operations improved, and backlogs significantly reduced for Ontario Land Tribunal, Landlord Tenant Board, Long-term care.
• Shift to multi-stakeholder, multi-ministry projects with focus on burden reduction. Results: Reduced industrial approvals by 3 years (MRTR); Facilitated 8 municipal workshops to surface pain points and bright spots in.

Ontario, Canada

• Integrate lean into OPS culture. Results: 100% of ministries have a lean executive champion; Facilitated the understanding of lean six sigma methods to the OPS context creating a groundswell of leadership buy-in.
• Lead the 'Work Processes Table' for Ontario Onwards. Results: Dozens of briefings to the chair, Minister Bethlenfalvy; Regular decision-making support and briefings to ministers and officials; Negotiating materials.
• Review annually every SPP (formerly RbP) submission and program review with a lean lens. Results: Work directly with programs with FTE asks to find efficiencies and avoid FTE increases; In one example my team increased.

Toronto, Canada Area

• Drive the creation of the first ever OPS Lean Office. Results: Established the vision and built the foundation; Created and delivered early training; Regularly brief MO on progress; Translate complex concepts to.
• Integrate lean and digital. Results: Created inter-disciplinary teams to improve process before digitization; Streamlined the Digital First Assessment program; Contributed to reduced development costs for several IT.

St. Catharines

• Lead the MTO ONE Business Services Action Plan (BSAP). Results: Delivered new models of corporate service delivery, driven by clients; Created one-enterprise principles and frameworks; Built partnerships across.
• Establish MTOs first lean office. Results: Dedicated team of lean practitioners as an internal consultancy still in place today; Hundreds of MTO staff trained in lean; Lean projects in every division; Personally tapped.

St. Catharines, Ontario

• Lead change for modernization of Carrier business functions into single, integrated ERP solution. Results: ERP successfully implemented on people side; B.A. staff prepared and trained; Built strong trust with CSEB.
• Improve back-office efficiency of Carrier business. Results: Led the first lean improvement event at MTO; reduced CVOR renewal time from 94 days down to 4; Eliminated a chronic backlog of 50,000 renewals in 3 months.

Toronto, Canada Area

• Implement the Government's response to the 2008 Financial Crisis to reduce the size of the OPS by 5%. Results: Met target on time; Established an organizational FTE cap and an FTE pool with Finance MO; Established and.
• Create a New Enterprise Workforce Planning Unit. Results: Built out a new team; Transitioned FTE controllership from MOF to MGS; Delivered a suite of enterprise workforce data products using data visualization; Chaired.

Ontario, Canada

Bachelor Of Arts (B.A.), Geography & Environmental Policy

Lean Black Belt - Specialized In Public Sector Lean

Post Diploma, Human Resources Management

Executive Training, Data Literacy

Certificate, Leadership Development Program