Christopher Isaac Email & Phone Number

Manila, National Capital Region, Philippines

• ZALORA is the leading name in online shopping for fashion, carrying an ever-expanding line-up of top local and international brands tailored for consumers.
• Developed mid to long term strategic view to drive growth and profit for the categories
• Suggested actions to take based on potential future concerns, either based on economic or social trends
• Worked closely with the category director and category managers to maximize the profit for the season
• Monitored all facets of the category, implemented plans for any underperforming categories and brands and identified ways to potentialize opportunities

Gardena, California, United States

• Led a team of quota-carrying Account Executives ensuring they meet personal and team monthly, quarterly and annual goals.
• Trained and developed Lead marketing specialist, Account Executives, and Shipping/Payment team.
• Worked directly with the President and Head of Marketing to build marketing collaterals, used-case summaries, social media content, and campaigns.
• Provided guidance and instruction on a day-to-day basis to ensure team members understand and execute their responsibilities.
• Held regular one-on-one meetings with team members to evaluate progress and discuss professional development.
• Oversaw sales pipeline growth from Inbound MQLs and Outbound prospecting through to SQL conversions in the sales pipeline.

Manila, National Capital Region, Philippines

• Head coach of Managers and Sales Associates of Louis Vuitton Philippines.
• Led a culture of in-store coaching with 7 Managers and 180 Client Advisors according to their needs.
• Designed and led coaching and training plan for managers and associates.
• Ensured consistent feedback and guidance for the management population, effectively influencing and upskilling on people management.
• Partnered with store management to ensure constant feedback and coaching across store employees based on manager's observation and feedback.
• Provided qualitative and quantitative feedback on training initiatives and events by identifying ways to embed the learning.

San Francisco Bay Area

• Handled Northwest Region, includes Northern California and Hawaii and supervised 50 store locations.
• Handled sales and operations in Macy’s, Bloomingdales, Sephora, and Ulta. Manage budgets for demo, promotion, and training including national product launches.
• Partnered with VP and Director of Sales regarding events strategies and trainings.
• Analyzed the business and identify sales goals/targets.
• Researched business direction and goals of all retail accounts.
• Delivered effective sales coaching modeling, observing to all retail partners and gave feedback to store and cosmetic department managers gave.

San Francisco Bay Area

• Drive and exceed sales goals through effective selling floor leadership, coaching, and recognition
• Exceed the Customer expectation, making Macy’s the premiere global destination for beauty and fragrance
• Drive Magic selling, coach Cosmetics associates to consistently deliver effective selling behaviors and grow sales and loyalty through My Client
• Observe Cosmetics associates focusing on Magic Selling behaviors; ensure all employees are providing an outstanding shopping experience to all Customers and provide feedback as necessary
• Utilize Associate metrics to provide recognition and offer coaching; develop and communicate strategies to improve sales results
• Collaborate with your Store team to lead selling initiatives both at your counter and throughout the store as needed

Manila, National Capital Region, Philippines

• Handles Retail and Sales Operations for CLINIQUE Philippines including new store openings nationwide.
• Responsible for implementing sales plans and marketing activities, inventory management, and merchandising.
• Establishes and maintains positive relationships with Retail Partners.
• Continuously monitor stock levels and assortment/mix in conjunction with Sales and Education Manager to ensure optimum coverage while minimizing excess.
• Works with Sales and Education Manager to review, approve and conduct performance reviews for the field force.
• Ensures complete staffing of CLINIQUE counters and stores nationwide.

San Francisco Bay Area

• Handled Sales and Volume of 13 different cosmetic brand.
• Conducted private parties for VIP's.
• Event planning and training for the entire cosmetic department.
• Build lasting relationships and grow sales through exceptional service.
• Achieved personal and company sales goals while supporting the goals of the team.