Christopher Isaac Email & Phone Number

Manila, National Capital Region, Philippines

ZALORA is the leading name in online shopping for fashion, carrying an ever-expanding line-up of top local and international brands tailored for consumers.• Developed mid to long term strategic view to drive growth and profit for the categories• Suggested actions to take based on potential future concerns, either based on economic or social trends• Worked closely with the category director and category managers to maximize the profit for the season• Monitored all facets of the category, implemented plans for any underperforming categories and brands and identified ways to potentialize opportunities

Gardena, California, United States

• Led a team of quota-carrying Account Executives ensuring they meet personal and team monthly, quarterly and annual goals.• Trained and developed Lead marketing specialist, Account Executives, and Shipping/Payment team.• Worked directly with the President and Head of Marketing to build marketing collaterals, used-case summaries, social media content, and campaigns. • Provided guidance and instruction on a day-to-day basis to ensure team members understand and execute their responsibilities.• Held regular one-on-one meetings with team members to evaluate progress and discuss professional development.• Oversaw sales pipeline growth from Inbound MQLs and Outbound prospecting through to SQL conversions in the sales pipeline.• Created new partnerships with clinics and hospitals to create new business revenue and category. • Developed best practice operating strategies and provided effective directions to the Account Executives and Manufacturing team.

Manila, National Capital Region, Philippines

• Head coach of Managers and Sales Associates of Louis Vuitton Philippines.• Led a culture of in-store coaching with 7 Managers and 180 Client Advisors according to their needs.• Designed and led coaching and training plan for managers and associates.• Ensured consistent feedback and guidance for the management population, effectively influencing and upskilling on people management.• Partnered with store management to ensure constant feedback and coaching across store employees based on manager's observation and feedback.• Provided qualitative and quantitative feedback on training initiatives and events by identifying ways to embed the learning.• Ensured a consistent on-boarding for all new starters.• Direct liaison with HR and Team Managers to ensure proactive planning for new employees.• Worked alongside Team/ Store Managers to build an onboarding program that can be rolled out across the various roles within the business.Achievements:• Onboarded total of 100 employees for new store opening• Promoted and coached Team Manager to become the new store manager of the Philippines flagship store.• Created a wellness program for all associates to help and ensure healthy mental health of all associates.

San Francisco Bay Area

• Handled Northwest Region, includes Northern California and Hawaii and supervised 50 store locations. • Handled sales and operations in Macy’s, Bloomingdales, Sephora, and Ulta. Manage budgets for demo, promotion, and training including national product launches.• Partnered with VP and Director of Sales regarding events strategies and trainings. • Analyzed the business and identify sales goals/targets.• Researched business direction and goals of all retail accounts.• Delivered effective sales coaching modeling, observing to all retail partners and gave feedback to store and cosmetic department managers gave . • Delivered brand trainings to all retail partners and store associates. knowledge, service experiences, artistry, selling and leadership skills. • Developed good working relationships with District Merchants, Cosmetics Department Managers and Store Management.Achievements:• Year End 2018: +115% VS Last Year's Sales• Year End 2019: Ranked #1 in sales and volume globally

San Francisco Bay Area

• Drive and exceed sales goals through effective selling floor leadership, coaching, and recognition• Exceed the Customer expectation, making Macy’s the premiere global destination for beauty and fragrance• Drive Magic selling, coach Cosmetics associates to consistently deliver effective selling behaviors and grow sales and loyalty through My Client• Observe Cosmetics associates focusing on Magic Selling behaviors; ensure all employees are providing an outstanding shopping experience to all Customers and provide feedback as necessary•Utilize Associate metrics to provide recognition and offer coaching; develop and communicate strategies to improve sales results• Collaborate with your Store team to lead selling initiatives both at your counter and throughout the store as needed• Ensure accuracy of promotional presentations; flawlessly execute all Company events and vendor specific promotions through attainment of pre-sell and/or appointment goals. Communicate advertising and sales information to the team.• Execute quarterly merchandise directives and new receipts, and identify best sellers and key items; communicate specific stock concerns to optimize the My Macy’s process• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented• Recruit a qualified team of selling-focused Cosmetics associates; build a bench for future advancements & promotions• Ensure all Cosmetics training is conducted on a timely basis, ensure assigned mentors engage with new hires• Coach associates on product knowledge through product training with Vendor Representatives• Conduct ongoing Talent Analysis of associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction

Manila, National Capital Region, Philippines

• Handles Retail and Sales Operations for CLINIQUE Philippines including new store openings nationwide. • Responsible for implementing sales plans and marketing activities, inventory management, and merchandising.• Establishes and maintains positive relationships with Retail Partners.• Continuously monitor stock levels and assortment/mix in conjunction with Sales and Education Manager to ensure optimum coverage while minimizing excess. • Works with Sales and Education Manager to review, approve and conduct performance reviews for the field force.• Ensures complete staffing of CLINIQUE counters and stores nationwide.• Provides continuous training and coaching to Counter Managers and Consultants. • Responsible for collaborating with retail partners to schedule in store nationwide events.

San Francisco Bay Area

• Handled Sales and Volume of 13 different cosmetic brand.• Conducted private parties for VIP's. • Event planning and training for the entire cosmetic department.• Build lasting relationships and grow sales through exceptional service.• Achieved personal and company sales goals while supporting the goals of the team.