Christopher Parry Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Responsibilities:
• In conjunction with the National Network Manager undertook regular bus network reviews.
• Prepared and developed paper submissions for network changes for submission to TransLink and the State Government.
• Developed strategies through data analysis to optimise network performance.
• Undertook regular reviews and developed process improvement strategies to optimise the efficiency of the roster.
• Managed temporary planned network interruptions.

Brisbane, Queensland, Australia

• Responsibilities:
• Lead and co-ordinated the capacity planning process for Victoria, Tasmania, South Australia, and Northern Territory regions in conjunction with key stakeholders.
• Developed optimal resource strategy by utilising Excel and Tableau.
• Participated and lead in projects that are identified as being critical to the region delivering the Business Plan.
• Health-checked the strategy to ensure actual is in line with business plan.
• Modelled resource initiatives that will deliver an improved customer experience and cost reduction.

Brisbane, Queensland, Australia

• Responsibilities:
• Pre-Planned workload in advance by allocating and dispatching tasks to the Chubb technicians and sub-contractors for each day of the week.
• Managed priority projects for large Businesses, Health Providers, Government Departments and Brisbane City Council by working with the field supervisor to ensure Technicians and the correct parts and equipment are.
• Managed Brisbane Metro and Gold Coast Area Planning by negotiating required Technicians within the business unit in addition to arranging sub-contracted services and equipment.
• Generated, Planned, Prioritised and Scheduled customer service requests as well as on the day requests from the Service Manager and the Field Supervisor.
• Monitored the backlog for tasks that are awaiting parts or require specific inductions and ensure they are followed up on and completed in a timely manner.

Brisbane, Queensland, Australia

• Responsibilities:
• Managed Brisbane Metro Area Planning by negotiating required glazing resources within the business unit.
• Pre-Planned workload a week in advance by allocating jobs to 15 to 20 Glaziers for each day of the week. Deployed work to Glaziers on a daily basis.
• Analysis of scheduled jobs to ensure efficient travel times.
• Scheduled high priority tasks as well as on the day requests from the Planning Team and the Call Centre.
• Managed priority projects for large Businesses, Government and Health Providers by working with field managers to ensure glazing resources and specialised glazing equipment are secured in a timely manner to meet.

Spring Hill, Brisbane

• Responsibilities:
• Developed and implemented reporting/forecasting methodologies, processes, and tools to maximise effective utilisation of UGL labour resources.
• Worked with project teams to establish Assessment Summaries for blue collared workers in times of over-allocation and manage workforce reductions in consultation with HR.
• Co-ordinated with Project and training teams to ensure competence and capability of individuals is best matched to current and future intended roles.
• Researched and analysed historical data to identify peaks and troughs in labour utilisation.
• Communicated detailed resource and demand requirements to the Human Resource (HR) team to initiate timely recruitment of roles.

Brisbane, Australia

• Responsibilities:
• Performed accurate prediction and analysis of workflow demand to manage resources.
• Provided root cause analysis of any workforce and work load gaps to other business units.
• Liaised with Resource Coordinators and other business partners to relocate resources to areas with identified surplus or shortfalls by skills and location.
• Utilised forecasting tools and historical data to foresee surplus or shortfalls in resources and demand 14 days in advance.
• Management of Remote Area Planning by negotiating required resources within the business unit, and in consultation with the Resource Coordinator.

Brisbane, Australia

• Performed accurate predictions of workflow demand to manage resources in real-time.
• Micro management of Remote Area Planning by negotiating required resources within the business unit, and in consultation with the resource coordinator.
• Direct assigning medicals and high priority tasks as well as on the day requests from the region.
• Resolved customer complaints and appointment issues directly with customers and ensure Customer Service Grantee times are met.
• Managed high-level orders for Government and Health Providers to ensure resources are secured in a timely manner to meet stringent deadlines.
• Monitored all TOW assigned to technicians on the day.

Brisbane, Australia

• Scheduled installations and appointments with Telstra Activation Group and Telstra Dealers.
• Performed all aspects of sales while analysing customer problems, complaints, and concerns regarding billing/phone/Internet and propose quick solutions.
• Performed accurate analysis on corporate customers' telephone bills and present all findings whilst proposing solutions for their communication needs in detailed reports using Microsoft Word and Excel.
• Performed customer service and after sales support by making follow up calls and liaising with relevant service departments within Telstra.
• Single point of contact for stakeholders and customers.
• Performed root cause analysis of impacting issues and escalations to identify and recommend improvements to improve customer experience.

Bachelor Of Business, Business, Management, Marketing, And Related Support Services, Attained 144 Cp

Bachelor Of Business Majoring in Management and Specialising in Marketing

Cert Iv, Frontline Management Bsb40807

Cert Iv Project Management, Project Management

International Baccalaureate, International Baccalaureate

Administer A Fatigue Risk Management System