Christopher Rios Email & Phone Number

San Mateo, California, United States

• Managed a $6M portfolio spanning government agencies, universities, and Fortune 500 clients like Google, Microsoft, and Bank of America, cultivating partnerships across 100+ organizations’ technical, HR, and DEI teams• Achieved 95% client retention rate through strategic account management and proactive problem-solving• Conducted data-driven annual business reviews, presenting clear recommendations to C-level executives • Utilized Salesforce, NetSuite CRM, Microsoft 365, Google Suite, Chorus, Zoominfo, Zoominfo Engage, and LinkedIn Navigator to track customer interactions, KPI measurement, and renewal forecasting• Spearheaded account expansion initiatives over $250K through consultative up-selling and cross-selling strategies • Position ended due to organization-wide workforce reduction

East Bay, California

• Managed the full customer lifecycle for 50+ accounts with annual contract values up to $2M, growing territory by 25%• Achieved 98% customer retention rate through customer-centric, value-driven strategies • Developed and presented tailored proposals and demonstrations, showcasing strong communication skills

San Francisco

• Grew San Francisco market by 300%, managing 100+ accounts and yielding $650K annually• Implemented data-driven customer success strategies, resulting in 40% increase in product adoption• Identified and executed up-selling opportunities, increasing average account value by 25%• Rookie Of The Year '15• 113% to budget in Q4 '15• #3 business consultant for new salon accounts in Q4 '15• #2 business consultant for new salon accounts YTD '15• Brand ambassador to hair care brands Davines, Eufora, GK, Evo, and PerfecTress• Organized and facilitated product knowledge education classes with salon owners and stylists• Scheduled and coordinated demos and hands-on education classes for prospective and current stylists• Position ended due to a cancer diagnosis

San Francisco Bay Area

• Made 80+ outbound cold calls to local businesses, sold the value of Yelp’s targeted advertising program, and managed the full sales cycle from prospecting to closing• Managed a pipeline of 500+ local accounts via Salesforce.com (CRM) and maintained client data• Consulted and advised local businesses on CPM, CPC, and revenue share products across various verticals, including health, medical, and professional services• Successfully presented to C-level senior executives and local businesses to develop custom media solutions for brand management to exceed their sales goals• Expert on Yelp’s platform to educate clients on how consumers make buying decisions• Built rapport with clients to develop a trusted, sound relationship to generate ad spending, client retention, and client satisfaction

San Francisco Flagship Store

• Established relationships with each customer to enhance their shopping experience• Increased brand and product knowledge with every customer• Sales support at the register, sales floor, and stock room• Merchandise and replenish the sales floor in all departments

Sacramento/San Francisco Area

• First in the state to establish a relationship and manage the participation of Starbucks Corporate leaders and establish sponsorship opportunities for Making Strides• Assisted in non-profit sales support to raise funds for the American Cancer Society’s breast cancer initiative and provided managerial support to over a couple hundred volunteers• Managed an account of over 700 contacts and made 80+ outbound calls each day• Provided the highest customer care by phone and email regarding logistics, website, team page, questions regarding the event, cancer resources and customer concerns

Sacramento, California Area

- Assisted the director in the development and implementation of a statewide program, which empowers low-income high school students to participate in the civic process.- Performed a leadership role and logistical lead throughout the program term.- Contacted and coordinated the participation of 60 California high school students nominated by the state legislative office of Sacramento.

Sacramento, California Area

- Created a safe and beneficial community and assisted students in adjusting to college life.- Planned and implemented various social and educational programs.- Upheld residential and university policies through consistent enforcement.- Communicated and completed proper paperwork relating to student concerns.

Department Of Labor-Certified Customer Success Manager (Apprenticeship.Com, Sponsored By Apprenti), For The Occupation, Customer Success Manager

Comprehensive program covering customer onboarding, retention strategies, churn reduction, and NRR improvement. Equips professionals.

Cti’S Coach Training Program, Co-Active Coaching Fundamentals, Fulfillment, Balance, Process, & Synergy

Part of ICF Accredited Coach Training Program (ACTP)

200 Hour Yoga Teacher Training, Scored A 93% On The Yoga Teaching And Written Test

Bachelor Of Science In Health Science, Community Health Education

Activities and Societies: Publicity Chair & Vice President Chair for the American Cancer Society's Colleges Against Cancer