Christopher J. Young Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Cherry Hill, Nj

• Served as General Manager for a high-volume restaurant location, managed P&L and R&M, reduced spending for vendor services and labor costs, and managed dining service operations. • Increased guest satisfaction metrics and social review scores by 10% by providing training and coaching to over 10 Managers and General Managers on guest service and team management. • Managed 70 servers, bartenders, front of the house staff, and kitchen personnel, assigned responsibilities, conducted performance, and implemented procedures to reduce waste. • Provided support to store locations across Ohio, Delaware, and New Jersey to improve operations management, enhance guest satisfaction, manage inventory processes, and optimize workflows. • Reduced AvT food and beverage usage far below pars. • Coordinated with the kitchen team to evaluate prep levels and food quality prior to each shift.

Ardmore, Pa

• Managed and scheduled 40 front of house employees, assigned responsibilities, reviewed work, conducted performance evaluations, provided coaching, and managed hiring and terminations. • Booked and executed private parties of up to 50 guests, oversaw dining room procedures, expedited food, addressed guest inquiries and concerns, and managed critical situations during business hours. • Managed inventory valued at $240K for an annual liquor program, developed budgets, oversaw invoice systems, selected and negotiated with vendors, and conducted cash reconciliations.

Maple Shade Nj

• Expedited food orders, interfaced with guests to improve satisfaction and ensure a pleasant dining atmosphere, fielded inquiries, and addressed guest concerns. • Provided coaching and training to front of house staff on guest service best practices, which enhanced team performance and guest satisfaction scores

Cherry Hill, Nj

• Managed a team of 15 staff, oversaw booking and staffing for private parties with up to 100 guests, coordinated kitchen and front of the house personnel, and accommodated guest needs.

Cherry Hill Nj

• Delivered training for 200+ front of house positions at new locations, provided coaching and training on guest service best practices, optimized workflows, and performed all front of house positions.