Highly motivated and experienced call center agent with a track record of high CSATs, low average handle times, and high first-call resolution rates. Experienced in several popular call center solutions. Adept at receiving escalations, handling unhappy customers, and resolving complex issues.I enjoy new challenges and coming up with creative solutions to resolve them. I adapt quickly to a changing environment and business needs. I enjoy creating strong team bonds. I have a passion for building customer relationships through community engagement, and social interaction.• Leader• Self-starter• Team Player • Conflict Resolution• Soft skillsLeadership | Team-Building | Product Knowledge | Project Management | Conflict Resolutiont | Problem-solving | Softskills | Phone Skills | Technical Skills | Computer Skills | Multitasking | Adaptability | Customer Service | Inbound Contacts | Data Entry |Technologies: Jira, Jaaz, Salesforce, Zendesk, Lithium, Hootsuite, Khoros, Aspect, Slack, Google Suite and Outlook.
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Social LeadElectronic Arts (Ea) Jun 2022 - Apr 2023Austin, Texas, United StatesTook Social Support contacts on a scheduled basis to maintain process and product knowledgeProvided support for Social Specialists (POC):+Escalations/Problem Resolution+Process Guidance+Schedule RequestsSupplemented quality audits and calibration.Tracked and reported knowledge gaps.Communicated solutions, successes, and opportunities to the Online Service Delivery Team ManagerMaintained calendar for coaching and one-on-one sessions.Compiled and distributed daily/weekly/monthly reports to Social Specialists.Was a change deliverer by suggesting and implementing process improvements.Met bi-weekly with GLMs, and other Stakeholders for launch readiness on new titles. -
Social SpecialistElectronic Arts (Ea) Apr 2018 - Jun 2022Austin, Texas, United StatesAssisted customers/players with technical issues and general questions about our game titlesCollected information on emerging issues and create an email thread for visibilityActively engaged with our social community about our game titlesWas the department subject matter expert for Apex LegendsFrequently selected to provide constructive feedback to help establish better employee quality of life Selected frequently for special projects from leadership such as player outreach for game reviews
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Uat Lead TesterElectronic Arts (Ea) Sep 2017 - Apr 2018Austin, Texas, United StatesCoordinated with leadership, studio, and process teams in person and through video conferencing software for all game titles for that yearWrote and ran extensively detailed test scripts for all live game titlesManaged monthly sprint proposal for Game Integrations Testers and presented to UAT Lead and Senior Project ManagersParticipated in daily, weekly, and monthly syncs between Quality Assurance, UAT, Development Teams, and Senior Project ManagersProvided assistance to teammates to ensure a completed workload
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X-Labs AdvisorElectronic Arts (Ea) May 2017 - Sep 2017Austin County, Texas, United StatesParticipated in daily team video conferences to discuss project progression, obstacles, and collaborationManaged Kanban board for project tracking for entire teamPilot tested various projects Facilitated and established meetings with project leaders and stakeholders for multiple projectsAwarded Spot Stock for extraordinary performance
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Technical Support AdvisorElectronic Arts (Ea) Jun 2014 - May 2017Austin, Texas, United StatesLogged support tickets for the customers to keep a paper trailProvided feedback to our process team to help better support our playersCreated a process for our Pogo customers that all advisers could useWon an award for outstanding service and performance
Christopher Jackman Education Details
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General Education Development Certificate - (2009)
Frequently Asked Questions about Christopher Jackman
What is Christopher Jackman's role at the current company?
Christopher Jackman's current role is I accepted a position at VISA..
What schools did Christopher Jackman attend?
Christopher Jackman attended Westwood High School.
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Christopher Jackman
Regional Manager At Compass Group Usa Directing Plant Operations And Maintenance (Pom)Atlanta Metropolitan Area2gmail.com, compass-usa.com -
Christopher Jackman
Marketing Student And Desk Assistant At Seattle University | Eagle Scout | Member Of Alpha Kappa Psi - Professional Business FraternitySeattle, Wa -
Christopher Jackman
Corporate Development Associate | Consulting | Equity Trader | Wall Street GuyNew York, Ny -
Christopher Jackman
Arlington, Va3nathaninc.com, gmail.com, megconsulting.com
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