Christopher Jackman Email & Phone Number

Austin, Texas, United States

Took Social Support contacts on a scheduled basis to maintain process and product knowledgeProvided support for Social Specialists (POC):+Escalations/Problem Resolution+Process Guidance+Schedule RequestsSupplemented quality audits and calibration.Tracked and reported knowledge gaps.Communicated solutions, successes, and opportunities to the Online Service Delivery Team ManagerMaintained calendar for coaching and one-on-one sessions.Compiled and distributed daily/weekly/monthly reports to Social Specialists.Was a change deliverer by suggesting and implementing process improvements.Met bi-weekly with GLMs, and other Stakeholders for launch readiness on new titles.

Austin, Texas, United States

Assisted customers/players with technical issues and general questions about our game titlesCollected information on emerging issues and create an email thread for visibilityActively engaged with our social community about our game titlesWas the department subject matter expert for Apex LegendsFrequently selected to provide constructive feedback to help establish better employee quality of life Selected frequently for special projects from leadership such as player outreach for game reviews

Austin, Texas, United States

Coordinated with leadership, studio, and process teams in person and through video conferencing software for all game titles for that yearWrote and ran extensively detailed test scripts for all live game titlesManaged monthly sprint proposal for Game Integrations Testers and presented to UAT Lead and Senior Project ManagersParticipated in daily, weekly, and monthly syncs between Quality Assurance, UAT, Development Teams, and Senior Project ManagersProvided assistance to teammates to ensure a completed workload

Austin County, Texas, United States

Participated in daily team video conferences to discuss project progression, obstacles, and collaborationManaged Kanban board for project tracking for entire teamPilot tested various projects Facilitated and established meetings with project leaders and stakeholders for multiple projectsAwarded Spot Stock for extraordinary performance

Austin, Texas, United States

Logged support tickets for the customers to keep a paper trailProvided feedback to our process team to help better support our playersCreated a process for our Pogo customers that all advisers could useWon an award for outstanding service and performance