Oversight of the recruitment, training, and leadership development of assigned regionManagement and execution of strategies to ensure the overall growth of the company Collaboration with various agency owners across the country and additional level of sales leadership and support as needed Expertise in establishing various programs for successful agent retentionFacilitation of professional training and development of the agency senior leadershipAnalysis of strategic plans and implementation of process to maximize company forecast and goals Top performing director recruiting, training, and leadership developmentDriving force in increasing regional sales by 8.1% in 2020, surpassing the companywide average of 1.6%; and by 53.1% in 2021, surpassing companywide sales average of 22.6%Supervision of 350 leaders in 7 states Stabilization of the agency’s operations from startup through proven established processesRecognition for delivering improvement to various underperforming agencies

Recommendation to clients on the best course of action for selling and buying their houses to maximize earnings by keeping abreast of current market trends both locally and nationallyCreation of recruiting and retention program channels to capture the interest of best talents in the marketplaceGuidance and coaching to staff while facilitating one-on-one training to safeguard state regulations and guarantee achievement of the agents’ personal goalsEstablishment of several digital and organic marketing programs to engage buyer and sellerDevelopment of a team to facilitate the implementation of the company model in the North Dallas marketplace Implementation of the sales process which include more than 115 variables to ensure net profits for our clientsDesign of various training materials to establish a consistent message by streamlining the process for buyer and sellerPreparation of road-tested outcomes appraised through upper channels to enhance knowledge of the sales procedure Analysis of the branch’s P&L on a weekly basis to obtain profits and feedback on any necessary changesManagement of all staffing levels which helped maintain clients and surpass profit marginsSolid reputation for successfully selling 250 homes in a span of five yearsIntegral role in driving gross volume of $62.5M in real estate closed transitions as well as $3.75M in gross commissions

Leadership to numerous retail car and commercial truck rental operations, which include the design and implementation of all advertising-marketing plans; recruitment and training of new associates; as well as oversight of the automotive fleet amounting to more than $2.8MFacilitation of professional training and development for operations staffCollaboration with the corporate office in developing strategic business plans, marketing strategies, and financial reportsRecognition for achieving the highest customer satisfaction scores among all agency operatorsSuccessful reduction of more than 10% in customer complaints for customer service index of the entire local market operations in less than two years by converting the corporate operation to agency-operated entityDevelopment of a precise target market roadmap and presentation to the local team, which increased the annual revenue and surpassed corporate goalsEnhancement of value of corporate and client by executing a driven and focused marketing agenda that implemented a third-party advertising program to targeted consumer markets, such as insurance replacement; service; body shops; travel & lodging; direct consumer-leisure; as well as direct consumer-corporate executivesEstablishment of the “Win Back” program which resulted in attaining the #1 ranking in the region for business-to-business sales or 82.5% annual increase along with surpassing 290 operations by more than 43%Implementation of a repeatable client retention program and national accounts through consultative cost-reduction efforts, which drove gross revenue by $350KStrategic use of low-cost and highly targeted advertising-marketing campaigns, which improve brand awareness by 62% in two yearsManagement of $3.5M worth of corporate assets using 3 separate business agenciesKey role as member of the management team responsible for increasing 200% in annual revenue and $2.5M

Increased optimization while creating a positive environment that revolved around teamwork, continuous learning, exceptional customer service and improved client retentionEstablished and managed low cost and highly targeted advertising-marketing campaigns. Combined channel partner sales development with educational executive client briefings to effectively position the brand to our target demographic, through advertising – marketing campaignsDeliver performance focused direction, to operations staff, developing, training and managing daily activities which included, but were not limited to: control & executive reporting, problem research & resolution of client disputes, and service/support for corporate, as well as, distribution entity inquiriesCreated specific target market roadmap and implemented to local team resulting in year over year increased revenue and exceeding corporate expectations. Created and managed operational budgets, tracking and analyzing profit and loss reports to assess revenue projections vs. actuals

Accountable for managing the performance of each team member, ensuring maximized productivity and results, while providing consistent feedback, coaching, training, and performance management to ensure company business objective were metGiven full accountability to identify missing revenue stream, identify opportunities for improvement within local operational standards and marketing objectives, and develop and implement effective training program for managers and customer service representatives across 60 local market branchesRecruited by Senior Regional Corporate Management to operate poorly performing stores, establish competitive market position, reengineer processes and streamline productivity. All stores profitable within 12 monthsChampioned local community marketing and awareness programs to sustain future growth, stay ahead of the competition, and give back to the community

Local owned, specializing in print media. Consulted with more than 60 accounts charged with maximizing additional revenue sources, expanding market share, while securing customer loyaltyPromoted to manage client relationships and develop marketing plans for more than 60 accountsAnalyzed the competitive market, develop business strategies and executed marketing initiatives to quickly grow market share for client accountsCreated and maintained strong relationships with media vendors to ensure vision and deadlines were met