Christopher Jahn Email & Phone Number

Cary, North Carolina, United States

United States

Organized and aligned with the sales teams to showcase highly technical demos and projects of aSaaS platform that is used to collect, parse, organize, and present laboratory endpoint and informaticsdata for Biotech and Pharmaceutical customers. Designed and implemented all aspects of solutionsfor structuring scientific workflows for digital integrations. Communicated and collaborated with allfunctional groups to execute proposed solution designs using an SDLC approach of Agile, orWaterfall, dependent on required validation efforts. Created and standardized on tools, processstrategies, and documentation ensuring regulatory compliance and consistency.• Conceived, designed, and presented business workflows to customers by assessing operations andrecommending enhancements to reduce user process time by as much as 80%.•Executed bi-directional system integrations on third-party components with use of both open andproprietary protocols such as API and .NET SDK, IoT, or file based, within 95% of all lab systems.• Implemented best practices in solution design, project management and methodologies reducingproject completion time by 40% and system rework by 70%.• Organized and supervised development teams to ensure successful solution • implementations.• Presented solution proposals to different levels, of scientist, engineers, IT admins, project managers,quality control, stakeholders, and executives in an understandable, convincing manner, highlightingtheir particular relationship and interactions with product.• Strategized with sales teams to increase sales targets with subscription expansion via new workflowsand additional laboratory endpoints.

United States

Designed, organized and directed high profile multi-year multi-million-dollar global programs withteams as large as 60 across many regulated customers in the biotechnology and pharmaceuticalworkspaces. Conceptualized and created a training program that specialized in Lab IT systems andinstrumentation for new employees, improving the ability to hire junior employees and increase profitmargins by 25%. Founded an innovation effort to design and develop digital utilities expandingdelivery capability and creating a uniform, repeatable, and sustainable program. Streamlined therecruiting process so that it became automated and tracked by creating an in-house platformsupported by a series of database and program scripts, thus achieving a consistent route to recruitand retain staff with a 100% increase in accuracy and production over the previous mechanisms.• Shaped and developed organizational activities with expert knowledge of business operations,market trends and competitor activities generating recurring 2 million dollar contract in year 2, andgarnering contracts for 4, 6, 10, and 12 million respectively during tenure.• Enhanced area operations with new and updated operational strategies to reduce or eliminate reworkby 70%.• Identified opportunities by proactively working with cross-functional teams to collaborate and reducebacklogs by 30%.• Supervised and delegated workloads effectively among team members according to their strengthswhile maintaining accountability measures ensuring 100% compliance.• Mentored and coached team members for professional growth and improved performance. Createdemployee trust through inherent technical skills and ethical leadership, yielding an employeeretention rate above 90% on average.• Led efforts in resolving escalated customer issues in order to maintain high levels of clientsatisfaction.

United States

Performed maintenance, calibration, and engineering activities on laboratory instrumentation,Laboratory IT infrastructure and workstation, in addition to PMP project manager of Lab IT initiativesfor over 500 laboratory assets and infrastructure components. Directed employees on their daily tasks while conducting routine reports for managers. Administered all worker actions to aligned regulatorycontrols for security and audit requirements.• Designed and implemented improved standard operating procedures for technical areas.• Created detailed documentation for various technical projects and procedures.• Provided training and support to less experienced team members on relevant technologies.• Developed customized solutions based on client feedback and desired outcomes.Researched industry and recommended optimal actions for compliance, technical advancement, orother needs.