Call Center Support for Clients around the world,; Managed Multiple Networks with Different PlatformsSetup, Configured and Supported some of the latest technologies, including Wireless, Smart Phone Technologies, Windows 2008, Windows XP/Vista/7, Exchange 2003/2007/2010, Web 2.0, VMWare, VirtualBox, VirtualPC and VoIP.Managed other IT Support technicians, acting as manager and tier 2/3 support.Supported Network Technologies, including Routers, Switches, Firewalls, DNS Name Servers. Achieved Certifications in Palo Alto and Juniper RoutersMaintained Complex Network Documentation using CRM technologies, Visio Documents and Wiki PagesSet up and configured Sharepoint TechnologiesAssisted with the Setup, Implementation and Maintenance of 3rd party client software (Including Medical Practice Management, CRM, and Network CAD Software)

Researched and Compiled Systems Requirements for the Navy Oceanographic Center Analyzed Data Flow Paths for Oceanographic Modeling Systems and created a Microsoft Visio schematic and offered technology update path.Digitized documents and recreated schematics using Microsoft Visio

Maintained and Updated a Windows 2000 Network, including Windows 2000 File Servers, VPN, Routers, Switches and Windows 9x/2000/XP clientsTrained Staff on General Computer UsagePerformed Desktop Support and Implemented new technologies.Assisted implementation of

Performed Graphic Design work for the Department of Materials Management and the Department Technology Initiatives, which included design work in Quark Xpress, Photoshop and Illustrator.Assisted in the training of Tulane Staff on the TAMS (Tulane Account Management System) Oracle SystemManaged the LAN/WAN for the Department of Materials Management, including designing the implementation strategy for the Network between the Department of Materials Management and the Tulane computing Center.Maintained the systems, software and network for the Department of Materials Management, which include (but are not exclusive to) File Servers, Web Servers, Access Databases, Microsoft Office, Windows 2000, Digital Media and integrated UPS tracking system for shippingBegan work with wireless networking strategies that are being implemented on the Tulane campus, with extensive research in that direction.Designed, Implemented and Maintained the computer systems and network for the Tulane Computer Learning Center (on the 5th fl of the Tulane Elk's Pl Bldg)Implemented VPN for off-site connectivity.Extensive Hardware experience, including but not limited to Cisco and Cabletron switches and routers, Windows (9x, Me, NT, 2000 and XP Beta), Macintosh (8, 9 and X) and Linux Systems, Network Printers (HP, Lexmark, IBM, Xerox and Panasonic)