Christopher James Email & Phone Number

Colombia

Managing and training employees.Promoting the continuous improvement of the team through permanent training.Creation and updating of audiovisual material of processes of different areas of talent acquisitionPreparing internal documentation for new hires.

Bogotá, Distrito Capital, Colombia

Conduct Product Specific Training for New Hires.Facilitate training for chat and email channels covering technical troubleshooting and billing support.Develop training content in various formats.Provide Coaching and Feedback for Nesting phase to drive improvement in key quality and resolution metrics.Work closely with the management team to ensure delivery.

Bogotá D.C., Colombia

• Providing customer service through email in regards to payments, general service questions, technical support and fraud scenarios.
• Assisting lower tier advisors on how to handle customers’ interactions and matching responses with quality guidelines.
• Coached new hired employees during their nesting period and helped them get used to product and processes.
• Developed training material that helped manage specific payment scenarios in different markets.

Bogotá D.C., Colombia

• Receive incoming customer calls, identify and respond to customer concerns and complaints and expediently resolve issues.
• Troubleshoot and analyze service interruptions and product malfunctions.
• Recommend service and product enhancements to customer's experience with the company.

General Motors, Colmotores

Sociología, Humanities/Humanistic Studies

Técnico En Gastronomía, Cocina Y Gastronomía, General