Christopher James Email & Phone Number

United States

Boca Raton, Florida

Lake Worth, Florida

Miami/Fort Lauderdale Area

*Processing of payments online via chat, to ensure spending for card members.*Handling of card members dispute, concerns, inquires through channels of online, email or telephone.*Identify, research, and troubleshooting customers issues using given resources.*Define role of social, relevant platforms and amplification in reaching long-term brand and business goals.*Answering incoming customer calls, emails, online chat and respond accordingly including the ability to prioritize… Show more *Processing of payments online via chat, to ensure spending for card members.*Handling of card members dispute, concerns, inquires through channels of online, email or telephone.*Identify, research, and troubleshooting customers issues using given resources.*Define role of social, relevant platforms and amplification in reaching long-term brand and business goals.*Answering incoming customer calls, emails, online chat and respond accordingly including the ability to prioritize responses. Show less

Miami/Fort Lauderdale Area

*Managing multiple priority lists and deadlines on time to meet business needs*Provided consulted support to Supervisors and direct reports in regards to policy and procedures.*Host and participated in bi-weekly call calibration with partner sites to ensure consistency in monitoring across all sites.*Drive Performance results for teams value-added supplemental coaching through the monitoring process.*Assists in resolving quality issues on production floor.*Assignment of… Show more *Managing multiple priority lists and deadlines on time to meet business needs*Provided consulted support to Supervisors and direct reports in regards to policy and procedures.*Host and participated in bi-weekly call calibration with partner sites to ensure consistency in monitoring across all sites.*Drive Performance results for teams value-added supplemental coaching through the monitoring process.*Assists in resolving quality issues on production floor.*Assignment of daily task to other team members on monitoring team and resolving disputes.*Auditing of calls to ensure Standard Operating Procedures are being followed. Show less

Miami/Fort Lauderdale Area

*Provide daily feedback to new hires on areas of opportunity.*Monitor calls daily for new hires to ensure company policies and guidelines are being adhered to.*Walking the production floor to ensure all on the job questions are being answered.*Assist with escalation calls and review quality monitors for feedback.*Attend Trainers meeting meeting and calibrate sessions.*Research, develop and maintain training materials and curriculum related to tasks and information in support… Show more *Provide daily feedback to new hires on areas of opportunity.*Monitor calls daily for new hires to ensure company policies and guidelines are being adhered to.*Walking the production floor to ensure all on the job questions are being answered.*Assist with escalation calls and review quality monitors for feedback.*Attend Trainers meeting meeting and calibrate sessions.*Research, develop and maintain training materials and curriculum related to tasks and information in support of training department. Show less

Miami/Fort Lauderdale Area

*Obtaining financial documents to support creditworthy but, abusive accounts.*Identifying and reducing losses to the company by eliminating extreme high risk accounts.*Observing fraudulent patterns and making changes to procedures to better reduce risk.*Identifying opportunities to better improve the overall customer experience without compromising fraud risk.*Detailed review of financials documents for validity and stability.

Miami/Fort Lauderdale Area

*Providing excellent customer service to customers.*Manage daily inbound and outbound call volumes.*Set and review Credit Limits.*Negotiate collateral requirements and restricting terms when required,

Information Technology

Diploma In Computer Network Technician, Hardware/Network

*Repair and replacement of Hard Drives, network cables and memory. *Setting up and troubleshooting networks to ensure stability. *Set up.