Community Relations Coordinator
Current∙ Conduct public facility tours with specific focus on energy efficiency, power generation, and services offered at the utility.∙ Professionally represent the Idaho Falls Power utility at community events, seminars, meetings and other related community and regional activities.∙ Develop and manage customer communications using social media, press releases, and written material such as electronic and print newsletters to raise awareness of programs, communicate events and outages, and other related events and activities.∙ Promote and assist with ICUA Youth Rally, fiber network marketing, energy efficiency programs, EV charger programs, marketing materials, event sponsorship for community engagement and other general utility services and promotions.∙ Plan and conduct community relations programs to maintain and enhance favorable public image.∙ Provide support for CSRs when call volume is high, respond to questions and resolve complex customer concerns in person and over the phone.∙ Promote and market the fiber internet network, schedule installations, host and conduct community outreach activities and events in relation to power and fiber sales.