Christopher Jobe Email & Phone Number

United States

Fort Worth, Texas, United States

- Managed initialization and data migration of previous CRM to Salesforce.- Customized and developed custom applications for Salesforce.- Primary support for employee and distributor use of Salesforce.- Met with department heads, managers, supervisors, vendors, and others to solicit cooperation and build solutions for changing business needs in Salesforce functions.- Responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.- Implemented full transition from legacy PBX to VOIP and migration to another VOIP cloud based system.- Managed Microsoft Environment with Hyper-V and hybrid Office 365.- Managed security policy and vulnerability scans to meet NIST and ITAR regulationsImplemented backup software changes and maintained off site backups for disaster recovery.- Support internal employees with hardware, software, and networking needs.- Managed high demand, large data capable network of onsite, remote, and cloud systems.

Fort Worth

- Managed team of Hardware Field Engineers located across the country.- Scheduling and Logistics of Field Engineers for installs, support, and repairs. - Identified opportunities and inefficiency requiring new technology to be deployed in customer sites. - Cultivate client relationships, increasing customer satisfaction and repeat business.- Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.- Reviewed product pricing and gross margin goals for existing products annually and established new product pricing.- Successfully implemented multiple IT projects, provided the technology knowledge and vision to support the company’s business objectives, and evaluated and recommended all software for business processes.- Collaborated with Software developers to integrate advancing hardware and plan new products. Including being listed as inventor on multiple copyrights.- Market and sell computer hardware and software other peripherals to Pharmacies, Hospitals, and other health providers.- Server Administrator of multiple systems including, Kaseya, DVR, and Monitoring systems.- Design and implementation of full mission critical data center reconstruction and move with zero downtime.

Dallas

- Provide comprehensive system support, configuration, maintenance, and training for both customers and employees- Troubleshoot hardware / software issues via telephone and on-site support.- Monitored mission critical systems for patient care. - Analyze legacy applications and systems to derive required business functions.- Conducted regular inspections of different departments to assess their efficiency.- Build and maintain a large database of patient care system hardware.- Maintained computer security and lock down protocol.- Maintained portions of the website.