Christopher Jobe Email & Phone Number

Newport News, Virginia, United States

Serves as Regional Network Enterprise Center (RNEC) Enterprise Services Division (ESD) Chief South Atlantic Region managing 24 subordinates and over 30,000 customers. Responsibility encompassed two (2) branches supporting the RNEC’s regional and installation geographical area of responsibility (AOR). Managed the division staff keeping the team engaged in executing and enforcing Command, Control, Communications, Computers, and Army Information Technology Service Catalog (AITSC) services… Show more Serves as Regional Network Enterprise Center (RNEC) Enterprise Services Division (ESD) Chief South Atlantic Region managing 24 subordinates and over 30,000 customers. Responsibility encompassed two (2) branches supporting the RNEC’s regional and installation geographical area of responsibility (AOR). Managed the division staff keeping the team engaged in executing and enforcing Command, Control, Communications, Computers, and Army Information Technology Service Catalog (AITSC) services, policies, standards, architectures, programs, plans, and budget for Information Technology (IT) support of supported commands throughout the RNEC’s AOR. The SAR ESD DC is responsible for the integrity, compatibility, and inter-operability of the IT infrastructure that links RNEC with other NEC(s) within the region’s AOR and higher headquarters forming the Continental United States (CONUS) portion of the Global Enterprise. Directly supported and enforced the mission, priorities, and requirements of RNEC Director. Provided leadership in Army Information Technology Service Catalog (AITSC) that involved implementing and supporting theater and enterprise initiatives, projects, and programs for defining, evolving, evaluating, and improving information management functions across the RNEC’s regional and installation geographical AOR. Utilized available resources to execute projects designed to create business value and meet organizational IT Requirements. Translated strategic plans and technical guidance into objectives, strategies, and architectural guidance for the South Atlantic Region. Show less

Ft Eustis, Va

Serves as the ESD branch chief and technical expert on broad based customer support projects that may be comprised of teams of subject matter experts and junior level technicians. Ensure that the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the team’s strategies, goals, objectives, work plans, work products and services to support the customers. Articulates and communicates to the team the assignment, project, problems to be solved… Show more Serves as the ESD branch chief and technical expert on broad based customer support projects that may be comprised of teams of subject matter experts and junior level technicians. Ensure that the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the team’s strategies, goals, objectives, work plans, work products and services to support the customers. Articulates and communicates to the team the assignment, project, problems to be solved, actionable events, milestones, program issues under review, deadlines and intervals for completion. As Branch Chief, assists with identifying, distributing, balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization. Make adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks, and ensuring that each employee has an integral role in developing the final team product. Maintain program and administrative reference materials, project files and relevant background documents and make available policies, procedures and written instructions from the supervisor; maintain current knowledge to answer questions from team members on procedures, policies, and directives. Prepared statements of work and ensured that proposals were consistent with plans and budgetary requirements. Participated in accomplishing technical, analytical and advisory functions pertinent to the development of local policies, plans, and processes. Developed plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Engaged clients and customers to assess their needs, provide information, assistance, resolve their problems, or satisfy their expectations. Maintained a vast and ever evolving knowledge base of current and trending products and services to meet the needs of customers, team members and leadership. Show less

Ft Lee, Va

Serves as Chief of the Network Division Ft Lee Network Enterprise Center. Responsible for execution of detailed work plans, setting priorities, assigning work, and preparing schedules for completion of work. Determines materials, equipment, supplies, and facilities needed. Responsible for planning, designing, maintaining, modifying, and engineering leading edge network technologies for the installation-wide computer network. Coordinates with personnel of other organizations concerning matters… Show more Serves as Chief of the Network Division Ft Lee Network Enterprise Center. Responsible for execution of detailed work plans, setting priorities, assigning work, and preparing schedules for completion of work. Determines materials, equipment, supplies, and facilities needed. Responsible for planning, designing, maintaining, modifying, and engineering leading edge network technologies for the installation-wide computer network. Coordinates with personnel of other organizations concerning matters on work accomplishment, priorities, methods, and procedures. Prepares and forwards to higher-level management workload and production reports. Manages data communications, electronic systems, and equipment which comprise the Fort Lee Installation Campus Area Network (ICAN), both unclassified and classified. Responsible for the development and administration of the local area network and network connectivity requirements. Designs, implements, and integrates network strategies to include new technology. Responsible for troubleshooting and assistance with network related problems. Responsible for evaluation and application of computer, communications, and other information management technology with recommendations for end-user network requirements. Provides technical guidance for development and implementation of network technologies. Coordinates with management, leadership, and technical personnel within all organizations on Fort Lee; such as, high-ranking military personnel, officials, staff representatives of federal and foreign governments, representatives of DoD organizations serviced by the Fort Lee NEC. Leads and participates in meetings requiring extensive preparation of briefing materials and the incumbent’s technical familiarity with complex Information Systems issues. Supervises and monitors the functions of government and contractor personnel involved with designing and maintaining computer networks. Show less

Ft Eustis, Va

Performs system administrative duties to ensure optimal functioning for the Network Enterprise Center (NEC) server systems. Performs the maintenance of client and server files, databases, and server installed software. Works closely with assigned information assurance (IA) personnel to ensure timely posting of all approved security updates. Performs upgrades to server software via a standalone or remote management system, including security updates, virus updates, and vendor-related software… Show more Performs system administrative duties to ensure optimal functioning for the Network Enterprise Center (NEC) server systems. Performs the maintenance of client and server files, databases, and server installed software. Works closely with assigned information assurance (IA) personnel to ensure timely posting of all approved security updates. Performs upgrades to server software via a standalone or remote management system, including security updates, virus updates, and vendor-related software fixes and patches. Provides customization to meet the various needs of different software application packages, hardware connectivity, disk space management, and operating system adjustments. Responds to system failures caused by software and hardware deficiencies. Performs diagnostic testing using various analysis techniques, isolates the source of problems. Identifies and implements software to correct operating system deficiencies. Determines the nature of the problem, applies corrective actions, and refers related problems to the appropriate action officer (e.g. contractor, communication specialist, data manager). Evaluates server and computer hardware and software deficiencies, and makes recommendations to procure items necessary to correct deficiencies noted. Prepares briefings and attends conferences to present operational capabilities, limitations, and related information. Provides systems analysis studies to create/develop alternative approaches for future needs. Performs data back-ups and ensures security, confidentiality, and availability of NEC data and storage array. Manages and coordinates system software, hardware configurations, network communications, system operations, and hardware and software maintenance. Anticipates problem areas, researches trends in system needs, and develops techniques and specialized programs for evaluating possible changes to systems. Maintains awareness of current trends in information technology (IT). Show less

Ft Eustis, Va

Serves as the point of contact for Ancillary Clinical Systems end users in Military Treatment Facility. Manages the creation of user accounts and maintains configuration management control records and access of data storage, space allocation, and device usage for authorized users of Command information systems. Performs server systems administration duties on stand alone, clustered virtual servers and within blade server environment to ensure optimal data availability and functionality of… Show more Serves as the point of contact for Ancillary Clinical Systems end users in Military Treatment Facility. Manages the creation of user accounts and maintains configuration management control records and access of data storage, space allocation, and device usage for authorized users of Command information systems. Performs server systems administration duties on stand alone, clustered virtual servers and within blade server environment to ensure optimal data availability and functionality of installed network servers and desktop client workstations. Administers MTF data storage and backup/retrieval of all clinical systems and software user data on SANs. Analyzes file organization and database structures, taking action as required to eliminate deficiencies on SANs and servers. Prepares system documentation in accordance with DoD, agency, major command, and local standards. Develops documentation that includes required information such as functional descriptions, Continuity of Operations Plan, maintenance manuals, tests and implementation plans, cost analysis, specification documents, and/or database feasibility studies. Ensures that documentation reflects the interface with data collection, scheduling production, and product distribution procedures. Validates documentation with technical personnel and makes adjustments as required. Develops and maintains list(s) and media library for all required clinical systems and software are in use in the MTF. Ensures maintenance service contract and or vendor support for all clinical systems and software are in place, active, and functional. Monitors period of performance of the maintenance service contracts. Recommends/reports renewals and or expirations of the maintenance service contract to the appropriate authority. Coordinates with systems and software vendors and performs update, upgrade, installation, re-installation and troubleshooting of the system in a time manner. Show less

Louisville, Kentucky Area

Develops and maintains personnel and administrative system applications. Examines current operations, data, compilation methods, adequacy and accuracy of recording, product requirements, processing steps distribution, and usage of end products. Advises on methods of approach and suggests additions to or deletions from the work processes to be automated, considering cost, available equipment, and user requirements. Designs and enhances applications and systems required to meet changes in Army… Show more Develops and maintains personnel and administrative system applications. Examines current operations, data, compilation methods, adequacy and accuracy of recording, product requirements, processing steps distribution, and usage of end products. Advises on methods of approach and suggests additions to or deletions from the work processes to be automated, considering cost, available equipment, and user requirements. Designs and enhances applications and systems required to meet changes in Army Military personnel management practices, law, operational requirements and technological capabilities. Performs multi-dimensional research necessary to determine the nature and scope of the functional and mission requirements Develops and constructs illustrative general flow charts and block diagrams. Prepares detailed programming specifications in accordance with Army technical standards. Specifies interfaces and system test plans. Performs testing and validation of changes. Prepares user documentation. Monitors the implementation and operation designed and enhanced applications and systems. Serves as point of contact for user information. Drafts and coordinates memoranda/correspondence pertaining to area of responsibility. Observes and evaluates system performance. Compiles status reports of assigned projects develops data for reports on cost preparation, distribution, manpower, equipment, timeliness, accuracy, improvements and plans for mobilization and emergency requirements. Presents briefings on assigned projects as required. Attends meetings, seminars, etc. and reviews technical literature to enhance knowledge of state of the art advances in system design techniques and practices. Recommends to supervisor new techniques or practices deemed appropriate. Provides technical advice to other analysts as necessary. Show less

Ft. Eustis, Virginia

Incumbant servers as an IT Specialist (NETWORK) for McDonald Army Health Center (MCAHC), which provides medical support for troops and dependents in the Hampton Roads Area. Responsible for installation, maintenance, testing, evaluation and repair of local area wired and wireless networks and advanced network communication devices. Also responsible for the planning, evaluating, coordinating and implementing the Non-Classified Internet Protocol Router Network (NIPRNET) in accordance with DOD and… Show more Incumbant servers as an IT Specialist (NETWORK) for McDonald Army Health Center (MCAHC), which provides medical support for troops and dependents in the Hampton Roads Area. Responsible for installation, maintenance, testing, evaluation and repair of local area wired and wireless networks and advanced network communication devices. Also responsible for the planning, evaluating, coordinating and implementing the Non-Classified Internet Protocol Router Network (NIPRNET) in accordance with DOD and Army policies and procedures. Major knowledge requirements consist of networking concepts to include (wired/wireless), principles, practices, procedures, and operational requirements with the analytical ability to identify, isolate and resolve network errors. The work of this position includes responsibility for analyzing, managing, planning or performing work necessary to administer, plan, design, develop, acquire, document, test, implement, integrate, maintain, or modify network devices for solving problems or accomplishing work processes. Incumbant directly supported and troubleshot Defense Blood Standard System (DBSS), Parata (2 parata Max and 2 parata minis), GSL(pharmacy secure drug dispenser) Script Pro (refill pharmacy refill robot), Agfa (digital radialogy), Penrad (mammogram documentation system) iCAD (mammogram image scanner), ROVER (vet treatment facility health record for pets), Cadwell (sleep lab to include resmed for sleep apnea devices) and Dreger/Innovian for anesthesia monioring/documentation. Incumbant was solely responsible for all AutoStore and HAIMS implementation and support. Show less

Ft. Meade, Maryland

Incumbent serves as a network administrator. Assists the Director in formulating plans, providing management support, and supervising personnel. Incumbent installs, configures, and manages systems and software applications. Configures and operates systems in accordance with applicable security regulations, computer security directives of higher headquarters, and the Army Computer Emergency Response Team directives. Creates, updates, and manages databases. Prepares step-by-step instructions for… Show more Incumbent serves as a network administrator. Assists the Director in formulating plans, providing management support, and supervising personnel. Incumbent installs, configures, and manages systems and software applications. Configures and operates systems in accordance with applicable security regulations, computer security directives of higher headquarters, and the Army Computer Emergency Response Team directives. Creates, updates, and manages databases. Prepares step-by-step instructions for assistant system administrators to follow when performing routine system maintenance functions. Provides monitoring and administration 24 hours a day to keep network devices functioning. Coordinates system changes to minimize the impact on the users. Incumbent ensures systems are operated and maintained in accordance with guidance from higher authorities and AR 380-19. Verifies user qualifications, ensures user training is conducted, identifies threats and vulnerabilities, prepares SOPs, reports suspected unauthorized use of systems and security incidents, assist with system accreditations, completes systems certification testing, controls passwords, and oversees review of audit logs and access controls. Incumbent Provides assistance in network switches, routers and workstation configuration to military, Civilian and contractor personnel assigned to the ITC. Provides training support to the end-user in the office automation environment to include training in basic computer operation, assistance in identifying training needs, assessment of available training resources, and recommendation of effective training alternatives. Conducts specific training or refresher training, as required. Show less

Ft.Monroe, Virginia

Provide classified and unclassified Network Operations and Maintenance (O&M) support, monitoring, upgrades and troubleshooting. Respond to trouble calls for port activation, network outages, and degradation of network performance. Configure, install, maintain, monitor and troubleshoot Classified and Controlled Unclassified information (CUI) data networking server, firewall, router, hub, and switch hardware and operating system software, as well as transmission media (fiber optics and copper… Show more Provide classified and unclassified Network Operations and Maintenance (O&M) support, monitoring, upgrades and troubleshooting. Respond to trouble calls for port activation, network outages, and degradation of network performance. Configure, install, maintain, monitor and troubleshoot Classified and Controlled Unclassified information (CUI) data networking server, firewall, router, hub, and switch hardware and operating system software, as well as transmission media (fiber optics and copper cabling, wireless, voice over IP, etc.) and protocols to ensure customer and information assurance (IA) requirements are met. Communicate with upper management, customer, and vendor to resolve LAN/WAN issues and plans for future upgrades. Keep supervisor and team members updated with the status of on-going and potential problems. Participate in the development and maintenance of Standard Operating Procedures (SOPs). Work with CISCO hardware such as servers, switches, routers, and other network devices and appliances. Specify, estimate, and recommend the hardware required to deliver acceptable levels of service specified by Fort Monroe Network Enterprise Center (NEC) management. Assemble and configure new hardware, diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware. Monitor and configure networks to ensure optimum performance, to identify threats and secure the network, and to identify and correct hardware, software, performance, and configuration problems. Coordinate Defense Information Systems Agency (DISA) and Continental United States (CONUS), Theater Network Operating Systems Center (TNOSC) actions affecting Fort Monroe’s CUI Non-sensitive Internet Protocol Router Network (NIPRNET)/Internet and Classified Secure Internet Protocol Router Network (SIPRNET) connectivity. Work with desktop support tools such as Scriptlogic and Desktop Authority. Show less

Focal point for 480th Intelligence Wing hardware, software, and network support. Maintained 24-hour help-desk operation to receive, resolve and refer procedural problems. Operated multiple intelligence communications support systems, intelligence data handling computer systems, associated local area networks and dedicated communication circuits critical to the effective execution of Air Combat Command and 480th IW missions. Monitored Local Area Networks on classified and unclassified… Show more Focal point for 480th Intelligence Wing hardware, software, and network support. Maintained 24-hour help-desk operation to receive, resolve and refer procedural problems. Operated multiple intelligence communications support systems, intelligence data handling computer systems, associated local area networks and dedicated communication circuits critical to the effective execution of Air Combat Command and 480th IW missions. Monitored Local Area Networks on classified and unclassified systems. Trained incoming personnel on local computer systems, networks, and procedures. Performed system initiation, restoration and database backup for all operational computer systems. Maintained the 27th Intelligence Support Squadron web page, ensuring current information for personnel conducting contingency operations against worldwide targets. Show less

Provided LAN and Domain support – including troubleshooting TCP/IP problems, Windows Internet Name Services (WINS), Domain Name System (DNS) and Active Directory (AD) structure. Performed routine audits on workstations to assure virus and service pack readiness. Performed upgrades, maintenance, installation and backups as needed for Windows-based computers. Created and maintained software installation images. Assisted with helpdesk calls and trouble resolution. Administer and maintain end user… Show more Provided LAN and Domain support – including troubleshooting TCP/IP problems, Windows Internet Name Services (WINS), Domain Name System (DNS) and Active Directory (AD) structure. Performed routine audits on workstations to assure virus and service pack readiness. Performed upgrades, maintenance, installation and backups as needed for Windows-based computers. Created and maintained software installation images. Assisted with helpdesk calls and trouble resolution. Administer and maintain end user accounts, permissions, access rights and security policy standards. Developed, managed, and implemented Active Directory policies and Windows Scripts. Show less

Prioritized, evaluated and answered incoming requests from the users experiencing problems with hardware, software, networking, and other computer related technologies. Extensive knowledge in user administrations in Active Directory, Blackberry Enterprise Server (BES), TEPL and many more Army specific programs. Engineered the use of VPN 5.0 which allowed use of CAC Certificates rather than user name and password. Troubleshot and engineered Cisco Clean Access to allow connected devices to be… Show more Prioritized, evaluated and answered incoming requests from the users experiencing problems with hardware, software, networking, and other computer related technologies. Extensive knowledge in user administrations in Active Directory, Blackberry Enterprise Server (BES), TEPL and many more Army specific programs. Engineered the use of VPN 5.0 which allowed use of CAC Certificates rather than user name and password. Troubleshot and engineered Cisco Clean Access to allow connected devices to be scanned for possible vulnerabilities located on the device before allowing the device access to the network/resources. Show less

Bachelor Of Science In Information Systems, Internetworking Technology, 3.98

Activities and Societies: National Society of Collegiate Scholars

Civilian Education System – Foundation Course

Cert, Itil – Information Technology Infrastructure Library

Cert, Sccm – Administering System Center Configuration Manager 2012

Cert, Installing And Configuring Windows Server 2012 – 70-410

Cert, Administering Windows Server 2012 – 70-411

Cert, Configuring Advanced Windows Server 2012 Services – 70-412

Cert, Microsoft Technology Associate – It Infrastructure

Cert, Disa Assured Compliance Assessment Solution

Civilian Education System – Intermediate Course

Cert, Vmware - Vmware Vsphere: Install, Configure, Manage

Cert, Cisco Certified Network Associate, Cisco Certified Network Associate

Cert, Microsoft Certified Systems Engineer

Cert, Comptia A+

Cert, Cisco Certified Network Associate

General Studies

Cert, Information Technologies