Christopher Johns Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada

Leading project and process based transformation of Ontario's courts and tribunals, with an exceptional, multi-disciplined team of professionals.

Toronto, Canada Area

Leading a team of 20+ staff in the development and implementation of innovative projects geared toward "leap-frogging" the provincial justice system. Accountable for the creation, nurturing and sustainment of an "innovation culture" within the Ministry; Some recent examples of my work are: - The creation, standardization and deployment of a collaborative project planning process - Innovation focused events within the Ministry and with our key stakeholders (i.e. Legal Aid Ontario, members of the Judiciary, etc.); such as hack-a-thons, experiments in behavioural nudging and process optimization sessions.Accountable for selection, planning and implementation of technology related projects that challenge traditional Ministry conventions. As an example, small claims suits can now be filed and awarded online without the need to step into a courtroom.Responsible for departmental & project budgets; HR planning, recruitment, mediation; performance development & performance management; etc.

Toronto, Canada Area

Key Accountabilities:Leading a team of 60 in the development and implementation of business cases focused primarily on efficiency, cost effectiveness and improved customer experience.Leading the implementation of a process-driven culture for the organization.Responsible for creation, definition, collection, aggregation and reporting (operational, scorecards and KPIs) of all operational data for the organization.Owner of all data analysis, telling the story behind the numbers and informing executive decision-making.Leading the Workforce Management team with accountability for scheduling approximately 1200 front line retail and contact centre staff to match citizen demand.Accountable for organizing, chairing and secretariat functions of all executive committees.

Toronto, Canada Area

As a part of its multi-year plan, ServiceOntario intends to explore privatization. In support of this activity, as Manager of Strategic Planning and Design I was responsible for:Assembling baseline data describing the operating structures, policies, finances and accountabilities to the Government of Ontario.Creating a multi-year financial forecasting tool, that dynamically adjusts the 10 year fiscal outlook based on dozens of potential scenarios and cost-driver variables.Structuring and authoring Requests for Information from potential private sector partners & investors.Managing a small team of analytical and strategic staff, as well as consultant services.Providing real-time data and analysis in support of evidence based decision-making.

Toronto, Canada Area

Led the creation of an operational analysis unit within ServiceOntario, whose mandate was to better inform executive and management decisions with data and evidence based business cases.Led the implementation and sustainment of a data-driven decision making culture.Managed a team of 5-8 personnel with varying skill-sets and backgrounds in developing relevant and meaningful analysis products (reports, presentations, calculation tools, cost per transaction, business cases, etc).Managed projects focused on improving data quality in order to remediate weaknesses discovered during analysis. Routinely analysed quantitative (i.e. transactional volume trending) and qualitative (i.e. voice of the customer) outputs using varying methodologies and technologies.Varying levels of expertise in analysis tools such as MiniTab, SPSS, Excel.

Toronto, Canada

The Process Quality Unit is accountable for instilling a process culture within the organization; documenting existing processes; identifying potential for cost / waste reduction and carrying out process optimization activities. My Responsibilities also included:Leadership of the Cost-SWAT team which successfully identified over $30M in potential savings to government, over 70% of which have been realized or are in progress.Design and pilot of processes such as ServiceOntario's landmark "Premium Certificate" money back guarantees.Management of 3-8 staff at any given time.Delivery of a process catalogue for the organization.Successful delivery of savings associated with optimization.Creation of workshops and training materials designed to educate and impart process documentation knowledge, process value and a process driven culture for the organization.

Toronto, Canada

Foundational member of a three-person unit accountable for building a process excellence & optimization culture at ServiceOntario.

Toronto, Canada

Toronto, Canada

Kitchener, Ottawa, Toronto, Canada