Leading innovation for a market leading digital bank. Increasing performance through improved root cause analytics and process improvement. Working as part of a team that embrace change to remain competitive, who are pioneers in digital banking, whilst keeping the compliance at the heart of everything we do.Experienced in creating high performing, multi-skilled teams, and delivering leadership training and mentoring to create positive environments where talents can thrive. Working as a team to deliver projects, manage realtime performance and communicate with Stakeholders to achieve key strategic goals.10+ years of experience working in working for a circa 500+ FTE business maintaining 10+ million customers over a multitude of clients across multiple sites. Driving company growth by increasing performance through efficiency. I rise to the challenge of leading the team that drives the success by encouraging performance, developing talents and celebrating success.