Christopher Jones Email & Phone Number

United States

* President Club 2021* President Club 2020* President Club 2019* President Club 2018

* Maintained and grew established territory and customer base* Networked and prospected for new customers* Called on engineers, maintenance, purchasing, and others to determine needs* Identified product application and introduced new products and services* Prepared quotations and proposals, follow up, negotiated terms, and closed transactions* Monitored customer complaints, followed up on outstanding orders, made emergency calls as required

Evansville, Indiana

* Accountable for effective management of a service location with 18 employees and $1.2 million in annual revenue* Instrumental in attaining the first profitable year in 5 years* Reduced total operating expenses by 12% within the first 8 months of employment* Composed repair estimates and sold repair work in competitive situations* Executed human resource activities including maintaining proper staffing levels, hiring, firing, training, reviews, directing, coaching, motivating, certifications, and employee relation initiatives* Handled customer request, questions, complaints, and service needs* Main point of contact for many major accounts* Championed the installation of a preventative maintenance program that has improved the care of nearly 800+ material handling units* Completed weekly safety meetings, monthly safety inspections, and monthly safety compliance documentation to help maintain a 8 year accident free work place* Performed daily service dispatching, expedited warranty claims, coordinated rental and new equipment activity

Evansville, Indiana Area

* Managed many aspects of business in a corporate environment. * Assisted clients in the development and maintenance of uniform/facility service programs. * Identified decision makers and chain of command within accounts to formulate retention strategies, negotiate long term contracts, sell products, and diagnose/resolve customer concerns. * Conducted frequent proactive customer relation visits. * Accountable for human resource activities including maintaining proper staffing levels, hiring, firing, training, reviews, directing, coaching, motivating, certifications, and employee relations initiatives. * Monitored and controlled expenses such as material cost, personnel, fleet maintenance, efficient routing. * Assisted in annual sales projections and budgeting. * Managed key performance indicator’s comprising of customer retention, price increases vs. decreases, product adds over stops, catalog sales, and accounts receivable collections. * Created and championed project improvement initiatives. * Conducted safety, quality, and corporate compliance audits to satisfy DOT, OSHA, and corporate regulations. * Planned, organized, and inspected activities of service sales reps, trainees, customer service reps, supervisors, trainers, and fleet manger. * Implemented, recommended, communicated, and maintained location standard operating procedures and long term/short term strategies. * Analyze related performance data to advise and design improvement strategies for growth and profitability.

Evansville, Indiana Area

* Managed the operation of a $4 million, state of the art, production facility. * Led & supervised 60+ production workers, supervisors, and maintenance personnel while concentrating on their ongoing development and success. * Maintained proper staffing levels according to volume and approved budget to fulfill all production and quality requirements. * Maintained and implemented retention strategies to ensures turnover goals are met.* Accomplished internal audit goals related to personnel, payroll, safety, inventory, quality, accounts payable, security, and fixed assets. * Maintained proper product inventory levels in accordance to customer demand and budget guide lines. * Negotiated cost, terms, and conditions with vendors and contractors (lawn care to building expansions). * Developed, communicated, maintained, and improved systems that ensured seamless process flow and eliminate bottlenecks. * Assessed weekly operation reports/data to make necessary adjustments to meet volume and budget needs. * Conducted daily leadership and monthly production meetings to communicate customer feedback, quality objectives, safety initiatives, state of the business, and HR updates. * Directed safety awareness programs, safety/improvement committee meetings, accident investigations (Ishikawas), and maintained all equipment/facility to adhere to safety rules.

Evansville, Indiana Area

* Supervised 10 uniform / facility service routes. * Provided coaching, training, feedback and development for direct reports in support of performance goals. * Evaluated performance and quality of service to id additional training, provide recognition or administer disciplinary action consistent with company policy. * Communicated key company information to staff ensuring understanding of operation initiatives and goals. * Analyzed data to develop reports and determine training focus. * Coordinated weekly plans for the efficient use of materials, equipment and employees. * Successfully championed and implemented new company initiatives. * Served as a customer liaison and negotiated long term agreements.

Bachelor Of Science, Sociology

Education record