Christopher Jung Email and Phone Number

•Create dashboards and ad-hoc reports, utilizing Smartsheets and Excel, improving visualization of data and goals established by teams•Serve as primary point of contact across 30 departments, maintaining 1-2 day turnaround times in service ticketing queue (ServiceNow) for system issues, payroll transactions in HRIS, and granting access to Stanford systems •Streamline processes to eliminate inefficiencies in administration, integrating systems and data to automate 5+ monthly reports sent… Show more •Create dashboards and ad-hoc reports, utilizing Smartsheets and Excel, improving visualization of data and goals established by teams•Serve as primary point of contact across 30 departments, maintaining 1-2 day turnaround times in service ticketing queue (ServiceNow) for system issues, payroll transactions in HRIS, and granting access to Stanford systems •Streamline processes to eliminate inefficiencies in administration, integrating systems and data to automate 5+ monthly reports sent to key stakeholders•Redesign online website for HR managers on my team, creating a resource page for employees resulting in increases in bandwidth •Coordinate onboarding process for new hires, organizing meetings with key stakeholders and managing school wide employee data in HRIS Show less

•Reimbursement expertise on all drug products in all places of services under medical and pharmacy benefit designs•Identified payer trends and requirements to maximize efficiency in the reimbursement process•Performed detail-oriented analysis of patient benefits for discrepancies to prevent errors in coverage•Organized data entries and effectively communicated patient benefits to health care providers through online database•Addressed and prioritized resolving complex insurance… Show more •Reimbursement expertise on all drug products in all places of services under medical and pharmacy benefit designs•Identified payer trends and requirements to maximize efficiency in the reimbursement process•Performed detail-oriented analysis of patient benefits for discrepancies to prevent errors in coverage•Organized data entries and effectively communicated patient benefits to health care providers through online database•Addressed and prioritized resolving complex insurance related questions from healthcare providers and patients •Recognized by senior management for reliability and consistency as shown through involvement in multiple pilot projects aimed to increase production efficiency and patient experience Show less

•Delivered exceptional customer service and ability to maintain composure with difficult customers•Demonstrated expertise in company policy and procedures by meeting and exceeding customer needs•Established accuracy and consistency in daily total transaction reports•Created efficient and safety protocols to prevent traffic delays

•Demonstrated strong interpersonal communication skills in educating customers on products, offers, and promotions •Utilized working knowledge of Microsoft Excel spreadsheets to organize inventories of various brands to ship to major distributors like Amazon and Ebay•Mentored 3-4 new employees in customer relations, product knowledge, and inventory management•Improved business traffic by promoting newly released products through social media platforms (Facebook &… Show more •Demonstrated strong interpersonal communication skills in educating customers on products, offers, and promotions •Utilized working knowledge of Microsoft Excel spreadsheets to organize inventories of various brands to ship to major distributors like Amazon and Ebay•Mentored 3-4 new employees in customer relations, product knowledge, and inventory management•Improved business traffic by promoting newly released products through social media platforms (Facebook & Instagram)•Implemented efficient and organized methods for fulfilling orders of 200-300 to customers Show less