As a Manager at Apple, I oversee the daily operations and customer service of a retail store, ensuring that every interaction is aligned with the company's vision and values. I have more than 5 years of experience in leading and coaching teams of Geniuses, Specialists, and Creatives, who deliver technical support, product knowledge, and creative workshops to our customers.I am passionate about creating an environment of excellence, innovation, and collaboration, where everyone can learn, grow, and contribute to Apple's success. I have demonstrated my ability to improve customer satisfaction, increase employee engagement, and optimize inventory management, resulting in an Ovation Award for the most improved Net Promoter Score in AMR West.