Christopher Atkinson Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

Job Description-Coordinate network maintenance with civilian and Department of Defense (DoD) agencies to minimize impact on the business operations-Serve as logistical manager for the work center, in charge of maintaining inventory of more than 400 network devices amounting to $900K-Perform conversion of business requirements into technical solutions-Provide training and supervision to a team of 13 network engineers managing the local and long-haul network… Show more Job Description-Coordinate network maintenance with civilian and Department of Defense (DoD) agencies to minimize impact on the business operations-Serve as logistical manager for the work center, in charge of maintaining inventory of more than 400 network devices amounting to $900K-Perform conversion of business requirements into technical solutions-Provide training and supervision to a team of 13 network engineers managing the local and long-haul network installation/configuration-Oversee day-to-day operations and repairs on both classified and unclassified information systems.-Constantly check and monitor systems and circuits performances Show less

Job Responsibilities -Maintained OSPF configurations on 7 different network devices spanning over 2,000 IP addresses-Developed and maintained network diagrams and ensured documentation for all network changes-Installed/configured network monitoring solution to ensure prompt troubleshooting of network problems, provided 24/7 real-time monitoring-Recommend and implement best practices for improved system/network performance and reduce security risks-Daily management of network… Show more Job Responsibilities -Maintained OSPF configurations on 7 different network devices spanning over 2,000 IP addresses-Developed and maintained network diagrams and ensured documentation for all network changes-Installed/configured network monitoring solution to ensure prompt troubleshooting of network problems, provided 24/7 real-time monitoring-Recommend and implement best practices for improved system/network performance and reduce security risks-Daily management of network devices including Cisco ASA firewalls, Cisco Switches and ASR routers-Piloted annual quality control program for maintaining IT equipment valued over $2.6M Show less

Job responsibilities:-Configure, install, and maintain the Little Rock AFB infrastructure via Cisco switches, routers, servers, and wireless access points. -Maintain patch cables and fiber uplinks between the user equipment and servers.-Manage the ticketing system, ensuring tickets are completed in a timely manner.-Offered hands-on and help desk support to 13 remote locations-Coordinated over 1,200 calls while routing/closing over 800 trouble tickets via EITSM Remedy

Little Rock, Arkansas, United States

Job Description/ Responsibilities-Analyze source data tables and identify problems and issues with respect to the conversion from a client’s former software company-Write PL-SQL queries or MS Access queries to manipulate data-Perform data conversion pre-testing and output verification for all data conversion imports-Identify, analyze, and interpret trends or patterns in complex data sets

Sherwood, Ar

JOB DESCRIPTION This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.ESSENTIAL DUTIES AND RESPONSIBILITIES• Create CRM cases for clients computer/software and hardware issues• Troubleshoot client software and other computer problems utilizing remote access tools (LogMeIn)• Document technical troubleshooting steps and problem resolution• Resolve technical issues related to club… Show more JOB DESCRIPTION This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.ESSENTIAL DUTIES AND RESPONSIBILITIES• Create CRM cases for clients computer/software and hardware issues• Troubleshoot client software and other computer problems utilizing remote access tools (LogMeIn)• Document technical troubleshooting steps and problem resolution• Resolve technical issues related to club software and hardware in a timely manner• Handle rotating on call and weekend duties approximately every 5 weeks• Ability to escalate issues to appropriate personnel when needed by following structure in place• Assist other Help Desk personnel with problems/issues when needed• Write technical documents to be used by other technicians Show less

Conway, Arkansas

• First Line Agent supporting notebooks and desktop computers • Provided excellent customer technical support focusing on total problem resolution, and first call resolution• Utilized LogMeIn Rescue to remote into customer computer's to troubleshoot and educate the customers about their product and issue they are experiencing• Record extensive case notes and customer information in HP's Data management system.• Assisted other First Line Agents with process, technical and HP… Show more • First Line Agent supporting notebooks and desktop computers • Provided excellent customer technical support focusing on total problem resolution, and first call resolution• Utilized LogMeIn Rescue to remote into customer computer's to troubleshoot and educate the customers about their product and issue they are experiencing• Record extensive case notes and customer information in HP's Data management system.• Assisted other First Line Agents with process, technical and HP policy questions. Show less

Conway Arkansas

• Support customers in making product decisions• Quickly and effectively solved customer challenges• Implement corporate procedures with store layouts• Maintain and organize retail merchandise including special customer orders

Conway, Arkansas

• Maintained supply of office equipment• Troubleshoot and operated copy,fax, and postage machine• Deposited company's transactions daily• Organized and delivered corporate mail• Assisted with filing service reports.

Bachelor Of Science - Bs, Network Operations And Security

Associate Of Science - As, Information Technology

Network And System Administration/Administrator

Education record