Christopher Kay Email & Phone Number

North Sydney

As an Account Manager with Reagent, I am involved in projects ranging from one-off fee-based assignments through to on-going recruitment advertising accounts, and I specifically manage and maintain key new client relationships, as well as a small portfolio of existing clients.I support the Agency Head in the delivery of quality recruitment marketing, employer branding and HR communications services to ensure the continued satisfaction of each of the clients in the account group.

As a Client Relationship Manager I was responsible for managing the Key Accounts employment portfolio across both Print & Digital in support of the National Key Accounts Manager. This portfolio brought in the largest amount of revenue for the Employment category, and was a key factor in retaining the MyCareer brand as a force in the Recruitment space.In August 2008 I won an Outstanding Salesperson (OSPer) award for Significant Team Contribution, and in March 2013 I also won an AB Award for my role in guiding the sales team through the company-wide Google docs transition.Key responsibilitiesMaintaining relationships with all Recruitment agency consultants, including associated industry bodies & 3rd parties both locally & globally, through active Account Management.Specifically monitoring & maintaining National Key Accounts and assisting the Key Accounts Manager with contract negotiations, closing sales & post-sales support.Facilitating the production and maintenance of products on the MyCareer & related websites relating to client agreements.Maintaining and growing revenue from existing clients based upon set targets.Performing face-to-face client training, as well as providing follow-up support.Performing internal training for sales staff relating to new products & processes.Acting as the liaison between clients and other internal departments.Reporting and tracking activity using Salesforce & other tools.Ad hoc reporting to Management.

- Facilitate Dealer communication within Indirect channel;- Raise POS issues on behalf of Dealer;- Top Level escalation for Dealers, once internal escalation process has been exhausted;- Assist Account Managers when Dealer information is required for POS dispute upon request;- Strengthen and maintain established relationships with Dealers;- Create Excel documentation to track Underperforming Accounts and Reconciliation reports;- Collate results and data provided to facilitate statistical reporting;- Update tracker with status of leads as advised by Dealer Managers;- Ensure knowledge of all existing and new products is kept up to date via relevant training and seeking of information.

- Telephone support to all dealers for all channels (Dealer Support queue);- Answering dealer enquiries for commission, order status, paperwork, company guidelines and processes;- Checking-off commission reports for payment, getting signed-off by Indirect Sales Manager, then taking reports to Finance for payment;- Liaising with Remunerations Team re: dealer commission adjustments / payments;- Training new Dealer Support / Sales Support staff;- Setting up new dealers in the Customer Care, Dealer Manager & MPS databases, allocating dealer codes and maintaining the Workflow contact list;- Identifying problem dealers or processes and organising training;- Liaising with Dealer Managers on any re-occurring issues and coordinating dealer communication regarding the issues.* Received Support Employee of the Month award for both October 05 & December 05;* Top KPI - Sales Support Team for April 06 & July 06.

- ADSL/ULL Subject Matter Expert;- Assigning/Activating All Data Products;- Assigning/Activating Some Voice Products;- General Technical Assistance;- Training.* Received Award for Excellence in ADSL Sales & Training; was responsible for establishing a good working relationship between Telstra, technicians & other carriers utilising the established network for ADSL.* Was a Key Member of Telstra Project Team involved in the successful merger between Westpac & the Bank of Melbourne, considered the largest merger between two financial institutions in Australian corporate history.