Christopher Kearney Email & Phone Number

Scranton, Pa, Us

Honesdale, Pennsylvania, United States

Responsible for collection of open accounts receivables for a portfolio of large business and commercial accounts.Maintain ongoing relationships with commercial clients.Provide clients with reports of open invoices.Ability to review and rate bills against various client contracted rates to resolve billing disputes.

Scranton, Pennsylvania Area

Responded to customer escalations directed to various sources within the bank including, but not limited to: senior and executive leadership, vendors, various other lines of business.Maintained ownership of customer contact, and resolution process end-to-end.Engaged various lines of business to drive resolution.Worked independently to resolve customer concerns, and increase customer satisfaction.Multi-task in a high volume environment in order to maintain or exceed resolution standards.Document all complaints, customer interactions, and resolution steps appropriately.Effectively mitigate risk to both bank and customer as appropriate.Assisted peers as a subject matter expert to provide assistance, and direction for problem resolution.Assisted in training of new team members.

Scranton, Pennsylvania Area

Responsible for resolving escalated customer issues in a timely manner, and act as sole point of contact for resolution.Responded to manager calls from call center agents, and team managers.Provided policy and procedure direction to financial center associates in order to assist with customer inquiries.Participated in various bank conversion projects to assist with mergers of Bank Boston in 2000, Summit Bank in 2001, and Fleet Bank/Bank of America in 2005.Participated in OCC Mortgage project in 2009 consisting of training on Mortgage products and systems. Addressed and responded in writing to OCC complaints.Participated in Market Leader Escalation rotation in 2009 while a member of this team.

Scranton, Pennsylvania Area

Became a lead representative in starting the Electronic Banking Operations pilot team in Scranton.Trained new team members.Acted in a supervisory role assisting team manager in responding to manager calls, delivering training huddles, and assisting associates as a subject matter expert.Assisted in project to streamline the claims process.

Scranton, Pennsylvania Area

Participated in project to streamline all call center forms used by Customer Service.Controlled and tracked files to be sent to off-site storage.Generated weekly and monthly productivity reports for leadership.Trained teammates and new hires on support related functions.Responsible for researching and resolving IVR payment problems, in addition to approval of IVR payment and general ledger tickets.Responded to ATM customer service inquiries and supervisor calls from February 1997 to July 1997.

State College, Pennsylvania Area

Aided in testing of computer software.Assisted in setting up presentation equipment for seminars.

Dunmore, Pennsylvania Area

Assisted faculty, staff, and students in the use of hardware and software.Aided instructors in the completion of special workshops.Responsible for opening and closing the lab.Maintained the security of hardware, software, and other reference material.Trained new supervisors in the duties, and responsibilities of this position.

Scranton, Pennsylvania Area

Assisted in publishing course curriculum guides.Assisted with layout and publishing of Scranton School District newsletter.Performed general office work such as answering phones, typing, and filing.