With over 17 years of work experience in the electronic security industry, I am a technical Solutions Architect who is passionate about providing innovative and customized solutions for my clients. I have a strong background in computer and information systems security, which enables me to understand the technical and operational needs of various businesses. I am currently working at Integrated Security & Communications, a full-service systems integration firm that offers services for all aspects of electronic security needs. I value the company's mission of delivering excellence, integrity, and quality to its customers, and I strive to uphold these principles in every interaction. I enjoy working with a diverse and talented team of professionals who share my vision of creating a safer and more secure world.In my current role, I am responsible for managing and growing a portfolio of key accounts across North America, as well as identifying and pursuing new business opportunities. I leverage my skills in new business development, key account management, and customer relationship management to build long-term and mutually beneficial partnerships with my clients. I also coordinate with the internal teams of engineers, project managers, and service technicians to ensure the successful delivery and implementation of the security systems and solutions. Some of my recent achievements include securing a large contract with a major retailer, increasing the customer retention rate by 25%, and generating over $10 million in annual revenue.