Provide top-notch customer service in a fast paced and dynamic environment by resolving customer inquiries, issues, and concerns while ensuring a positive and memorable interaction.Adept at promoting and explaining DraftKings’ products and services, enhancing customer engagement and loyalty.As a result, I have achieved top 4% in Email Close Rate and Average Handle Time.

Worked in progressively more responsible roles throughout my time at one of Boston’s busiest restaurantsTrained an average of three new hires annually; trusted by managers to educate and manage multiple coworkers while maintaining professionalism and a high level of job quality.Developed excellent communication skills while on the job across diverse stakeholders, including customers, managers, and coworkers.Gained experience working in an extremely high-stress environment during peak business hours, serving hundreds of guests a day.