Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses.Cross Team Collaboration - work closely with sales, product, and marketing departments as the liaison between the client and internal departments.Identify and proactively present solution-oriented ideas for process and product improvements.Perform risk assessment of platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks. Advise and consult on best practices, optimizations, recommendations, etc. for clients.Help to identify opportunities based on client engagement, platform usage, and product feedback.

Point of contact between Sales, Client Data Science, Account Management, and Solutions Consulting regarding service opportunities, challenges, feature requests, marketing needs, and customer concerns.Technical consultant for well-known brands, agencies, media owners, and data providers, collaborating with product, data science, and tech teams.Identify short and long term technical needs and gaps across client and project requests and assist with solution identification and resolution.Maintain and develop relationships and processes with partners and clients while building products and solutions.Ensure client success by serving as a product generalist and communicating technical methodologies and processes through visualisation and other means to technical and non-technical audiences.Liaison between 605, outside vendors, and clients to ensure technical project aspects are agreed, coordinated, documented, and delivered as specified.Facilitate conversations related to pixels, their implementation, troubleshooting, and generate and communicate pixel instructions for upcoming campaigns with Solutions Consulting team members, clients, Account Management, and data vendors.

Liaised with high-value clients to scope requirements, identify issues, propose technical solutions, and escalate issues as needed.Onboarded and trained new members of the Enterprise Solutions team.Conducted weekly team calls to delegate workload and assist in resolving high-priority issues.Performed data analysis of modelling results and presented findings to clients in written documents and presentations.Transformed and loaded client data files while conducting detailed data quality checks.Collaborated with various functions within the business to ensure clients' needs were met and internal processes were as effective as possible.

Collaborated on targeted sales enablement content to empower clients to confidently speak about and use the product.Provided strategic input for improving and accelerating the sales process.Stayed up to date on new product features and identified areas for progressing client conversations.Demonstrated and communicated the value of TVSquared's technology, becoming a trusted partner to the Sales Team.Worked with the Sales Team on technical demos, proposals, and requests for information to showcase TVSquared's competitive advantages.Consulted with senior client stakeholders to understand their business challenges and technical hurdles, using that knowledge to structure impactful solutions.

Acted as the lead point of contact for a portfolio of customers, ensuring their needs were met effectively and efficiently.Built and maintained strong, long-lasting customer relationships.Liaised with sales and product teams to ensure timely delivery of solutions based on customer needs.Forecasted and tracked key account metrics to measure success.Identified and pursued growth opportunities within the client base.Collaborated with marketing on programs that met the evolving needs of the media and advertising industry.

Interacted with prospects through phone, email, and LinkedIn, averaging 150+ reach outs per day.Conducted research on accounts, identified key players, generated interest, and developed accounts to stimulate opportunities.Became a trusted resource and developed superior relationships with prospects.Updated lead scoring and prospect interaction in Salesforce to ensure efficient lead management.Consistently achieved qualified opportunity quotas to meet territory revenue objectives.