Christopher Klimek Email & Phone Number

South Bend, In, Us

South Bend, In, Us

South Bend, In, Us

Essential Duties and Responsibilities:Manage status of open tickets and compete technical and operational tasks to efficiently and correctly resolve issues and close tickets. Adhere to company values and follow best practices and operational procedures. Account for time by function and by customer in AutoTask, with high level of accuracy: - Customer facing notes. - Internal notes, expanding on all work done for customer to ensure continuity of service. Deliver outstanding customer service onsite and remotely:- Communicate with and advise customers—detail progress and notify of impending changes, including agreed upon changes. - Provide courtesy email review to customer of conversation/action that occurred. - Utilize patience, good listening skills, clear and concise terms, and respectful communication to coach customers through processes and help end users develop confidence in the product/service. - Conduct regular maintenance and support for assigned customers on schedule. Function independently, but also work effectively and collaboratively as part of team: - Communicate and strategize with POD members on high priority problems, critical status changes, customer matters, call aging, and training. - Based on customer and company needs, work after hours and on weekends for scheduled projects and in emergency situations. - Participate, be present, and do what is right for customer and team. - Continuously seek out peers to acquire more information.Key Competencies:- Verbal and written communication skills with ability to effectively communicate technical information to customers, team members, and company employees across organization. - Consistent business etiquette in all communication, including face-to-face, email, and phone interactions with customer end users, POD members, stakeholders, and C-level employees.- Support POD structure and team engagement, supporting POD Leader and other members in solution based resolutions.

South Bend, In, Us

1. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resource utilization, reviewing system and application logs, and verifying completion of scheduled jobs.2. Daily work within Active Directory, Exchange 2010, 2013 and Office 365 Environments, Citrix Server Versions 4.0 (MetaFrame), Xenapp 6.5, 7.5, 7.6, Studio and Director, Xen Desktop and Desktop Experience, File Servers, Hyper-V, VMware Hypervisor, Server 2008 R2 and Server 2012 R2 Platforms.3. Execute resets to user roaming profiles, assign users to published applications, and log off hung sessions within Citrix Environment.4. Manage access to network resources including network accounts, mailboxes, file shares, etc.5. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.6. Sophos Anti-Virus and Sophos spam filter; white listing or black listing domains and emails.7. Provide technical support to troubleshoot network and server issues via Solarwinds.8. Plan, deploy, and document new servers, printers, devices, and services.9. Troubleshoot connectivity issues in relation to client equipment.10. Test fixes to ensure problems have been adequately resolved.11. Support MS Office products, Windows environments, and various other software support specific to each client.12. Assist with server installs and maintain physical environment according to company standards.13. 80/20 Customer Support Philosophy.14. Update and keep accurate documentation on Client Technical Information.15. Support for all incoming Helpdesk requests via the ticketing system or phone while establishing issue priorities and expediting resolutions.16. Maintain Customer Support SLA’s.17. VoIP Support - Cisco IP Phones. Phone Provisioning, VM Setup, Resetting VM Pin, & VM to Email.

South Bend, In, Us

•Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.•Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.•Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.•Works with procurement staff to purchase hardware and software.•Assess functional needs to determine specifications for purchases.•Answering incoming support calls and emails from users.•Interpersonal skills: telephony skills, communication skills, active listening and customer-care.•Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.•Install software, patches, updates on Desktops, Laptops, and Servers.•Troubleshooting basic network, software, printing problems.•Provide direct support for mobile devices, android, apple, and windows.•Create email accounts in Exchange 2010 and Office 365 Environments.•Coordinate issues with or redirect issues to appropriate departments. •Coordinate support between vendors and users. •Provide assistance during any technology implementation within the firm.•Ability to interact with individuals at all organizational levels in polite and professional manner.•Demonstrates a motivation to provide fast, accurate and complete customer service at all times to all employees and management.•Ability to apply organizational skills when given a project; ability to handle multiple projects simultaneously to meet deadlines.•Uses resources effectively to generate solutions; takes initiative when resolving problems.•Responsible for site training on new software implemented within the company.•Create user accounts for new hire employees and responsible for terminating access to company network and files when terminated from company.

Indianapolis, In, Us

• Responsible for supporting campus computing and telecommunication network operations and procedures. Responsible for supporting desktop computers, peripheral equipment, networks, communications equipment, and providing support for users' software and hardware needs.• Seek ways to improve operational efficiency, personal technical skills, and customer service.• Establish relationships and communicate with college specialist teams, state-wide, to accomplish project deadlines and tasks.• Isolate and repair problems with local area network, repair, or replace switches, cables or jacks. Troubleshoot system failures and malfunctions, determining whether problem is system related, hardware, software, or operator.• Installs diagnostic system software to identify and resolve problems or upgrade systems on site.• Contact manufacturers’ service representatives and assistance in resolving problems related to computers, printers, and other peripheral devices repair, service agreements, or warranties.• Transports equipment and software to user work site, utilizing personal vehicle when necessary. • Manage digital signage for South Bend, Warsaw, and Elkhart campuses.• Maintain and manage server connectivity with workstations and establishing routine backups.• Respond to help desk tickets in a timely fashion to meet employee satisfaction.

Indianapolis, In, Us

• Manage computer labs for students 21 hours per week.• Investigate and resolve computer issues for faculty, staff and students. Maintain an inventory of equipment and supplies.• Maintain 6 computer labs for the purpose of ensuring availability of equipment and programs to provide a productive learning environment for students.• Communicate daily with Deans, Program Chairs, Faculty, Staff, and Students. Analyze information and evaluate results to choose the best solution and solve problems.• Communicate, provide consultation, and advise to faculty, staff, and students on a daily basis. Handle assigned departmental projects.• Assist IT department with computer maintenance.• Tutor students in various academic courses with software applications.• Monitor the activity and behavior of students during computer laboratories to ensure appropriate use of lab hours and a safe learning environment.• Assist with STEM Symposium yearly. (Please view link to see the video production)

Full Stack Web Development Certification, Computer Software Engineering

Technical Certificate, Computer Information Technology