Christopher Klimek Email & Phone Number

South Bend, IN, US

South Bend, IN, US

Essential Duties and Responsibilities:Manage status of open tickets and compete technical and operational tasks to efficiently and correctly resolve issues and close tickets. Adhere to company values and follow best practices and operational procedures. Account for time by function and by customer in AutoTask, with high level of accuracy: - Customer facing.

South Bend, IN, US

1. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resource utilization, reviewing system and application logs, and verifying completion of scheduled jobs.2. Daily work within Active Directory, Exchange 2010, 2013 and Office 365 Environments, Citrix Server Versions 4.0 (MetaFrame), Xenapp 6.5, 7.5, 7.6.

South Bend, IN, US

• Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Works with procurement staff to purchase hardware and software.
• Assess functional needs to determine specifications for purchases.
• Answering incoming support calls and emails from users.

Indianapolis, IN, US

• Responsible for supporting campus computing and telecommunication network operations and procedures. Responsible for supporting desktop computers, peripheral equipment, networks, communications equipment, and providing.
• Seek ways to improve operational efficiency, personal technical skills, and customer service.
• Establish relationships and communicate with college specialist teams, state-wide, to accomplish project deadlines and tasks.
• Isolate and repair problems with local area network, repair, or replace switches, cables or jacks. Troubleshoot system failures and malfunctions, determining whether problem is system related, hardware, software, or.
• Installs diagnostic system software to identify and resolve problems or upgrade systems on site.
• Contact manufacturers’ service representatives and assistance in resolving problems related to computers, printers, and other peripheral devices repair, service agreements, or warranties.

Indianapolis, IN, US

• Manage computer labs for students 21 hours per week.
• Investigate and resolve computer issues for faculty, staff and students. Maintain an inventory of equipment and supplies.
• Maintain 6 computer labs for the purpose of ensuring availability of equipment and programs to provide a productive learning environment for students.
• Communicate daily with Deans, Program Chairs, Faculty, Staff, and Students. Analyze information and evaluate results to choose the best solution and solve problems.
• Communicate, provide consultation, and advise to faculty, staff, and students on a daily basis. Handle assigned departmental projects.
• Assist IT department with computer maintenance.

Full Stack Web Development Certification, Computer Software Engineering

Technical Certificate, Computer Information Technology