Christopher Klock, Executive Mba Email & Phone Number

Kennesaw, Ga, Us

Marietta, Georgia, United States

As manager, I guided the IT (Information Technology) software development organization, recruiting, hiring, and training staff and contractors. I designed, devised, and implemented software development and rollout strategies in coordination with Business Relationship Management. I communicated policy to the IT Service Management Governing Council to provide seamless service across the organization. In this role, I also created standards for and ensured compliance with software development policies, service level agreements, and governance interdepartmentally. I identified unit-specific issues and incorporated IT solutions. Additionally, I prepared five-year and annual plans to manage the IT budget and expenditures. I communicated with vendors and negotiated cost-effective service agreements.♦ Eliminated legacy applications, reducing technical debt by 10%; designed four-year plan to lower technical debt by 80%. ♦ Boosted efficiency by organizing four software development teams to support 140 custom applications.♦ Directed three product development teams and one product support team, supervising 16 direct reports and 10 contract developers.♦ Enabled Low-Code development on ServiceNow platform.♦ Realized 50% decrease in software development delivery time, shortening life cycle by instituting modern DevOps (development and IT operations) principles.

Inpo

I organized, supervised, and implemented knowledge transfer, guiding and coaching its leaders to successfully administer consistent KT (Knowledge Transfer) processes company-wide. I mentored division leaders to effectively train staff, coordinating resources to drive project completion. Ensuring effective collaboration across departments to minimize workflow interruption and maximize productivity was an integral part of my work in this capacity. I constructed a sustainable change management plan. ♦ Designed and integrated new company-wide KT protocols without impeding departmental goals. ♦ Facilitated smooth transition of all 350 employees through KT process, earning President’s Award.

Inpo

As Learning Services Manager, I directed the National Academy for Nuclear Training e-learning. I created and standardized protocols in conformance with the ITIL (Information Technology Infrastructure Library) framework to deliver high-quality service. In this role, I analyzed daily metrics to assess operational costs and streamline efficiencies. I increased staff flexibility through cross-departmental training programs designed to enhance employee knowledge of products and service offerings. ♦ Decreased cost per student to $50 per year from $85 through process improvements ♦ Established ServiceNow platform standard in support of 250K customers. ♦ Released successful new LMS (Learning Management System) six months after salvaging two-year-old project plagued by vendor delays.♦ Collaborated with IT department to devise LMS that achieved 99.99% operational availability. ♦ Generated five-year service plan to support National Academy for Nuclear Training.

Inpo

I assisted in managing the data center and IT budget. In managing the entire Client Endpoint Architecture project, I conducted cost analysis and forecast the budget; selected the implementation team staff; marketed the product; provided training; and directed the final system implementation.♦ Architected and executed rollout of end-user virtual desktop infrastructure, allowing secure and easy access to corporate data; reduced client IT support costs by 30%.♦ Activated IT service management practices by conducting cross-department training on effective management concepts, instigating stage one of IT Infrastructure Library. ♦ Accurately forecast mandatory IT infrastructure modifications three years in advance.♦ Supported virtual infrastructure including clients (VMware View), servers (vSphere 5.0), storage (IBM XIV) and network (Virtual Distributed Switches).

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Kennesaw, Georgia, United States

As owner and president of this website design services business, I coordinated and monitored service level agreements and statements of work. I also hired and managed contractors, and oversaw third-party vendors. In this role, I developed and maintained business partnerships, communicating directly with owners to assess and effectively address their needs. My attention was keenly focused on the timely delivery of high-quality products and services, and the provision of consistently superior customer service. ♦ Customized and implemented Web solutions in response to specific client objectives. ♦ Developed and instigated long-term strategic plan to achieve company goals and performance standards.

Executive Masters Of Business Administration (E.M.B.A.)

Activities and Societies: Sigma Alpha Pi

Bs, Computer Engineering Technology

Activities and Societies: IEEE