Christopher Kohl Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

• Primary point of contact for multiple clients.• Responsible for the planning, initiation, execution, monitoring, and closure of projects for my clients including complete site Redesigns and from-the-ground-up Go Lives. • Demonstrate teamwork and communication across functional departments to ensure quality, consistency, and accuracy of ongoing projects.• Create and manage timelines to track project status, create product requirements, revisions, and approvals resulting in a 95% on-time completion rate.• Maintain excellent client rapport by upholding the highest personal standards, quality, and overall communication.• Maintain client specific account requirements that include monthly billing, reporting, and estimates.• Coordinate tasks with different departments using agile workflow, JIRA project management tool, and Confluence collaboration platform.

Boulder, Colorado

Responsibilities: • Advanced agent in the diagnosis and troubleshooting of computer hardware and software.• Responsibilities include making severity callouts for large network and server outages affecting thousands of people. • Assist IBM clients United Launch Alliance, Nine West, AVIS, and ATI (Aerospace Metals and Components) with troubleshooting of desktops, servers and network devices.• Utilize Windows RDP and DameWare Remote Access Software to troubleshoot client issues.• Training specialist for Pool 2 at Boulder support United Launch Alliance, AVIS/Budget and Nine West.• Solve technical issues across multiple platforms including Mac OS, Win XP, Win 7, Win 8, and Win 10.• Proficient in troubleshooting issues across the MS Office Suite of products.• Experienced in the install and maintenance of network resources such as printers, scanners, and networked copiers.• Work extensively in Active Directory to solve client access and administrative issues. • Professionally respond to telephone calls, emails, and web-based service requests. • Provide friendly, courteous and quality support for clients.• Follow a service ticket through to its completion - IBM is using Maximo, SCCD, and ISM ticketing systems. • Meet or exceed key service metrics.

Greater Denver Area

Technical Responsibilities: • Responsible for all aspects of information technology management and control for the college.• Manage and maintain two college computer labs.• Hire, train and manage a team of lab and technical employees emphasizing personalized hands-on service.• Troubleshoot and solve computer problems for a staff and student body of 300+.• Maintain network infrastructure through hardware and software intervention and close collaboration with DU's central technology department. • Responsible for all technical acquisitions - specify/purchase/maintain hardware and software for lab and administration computers consisting of desktops, laptops, handheld devices, and a myriad of other computer accessories. • Specify/purchase/maintain AV equipment for college.• Responsible for locating and evaluating new technologies and the integration of those technologies into the college’s infrastructure.Student Support:• Create, staff, and manage class operations including technical support for students and faculty, catered student meals, staffing, opening and closing procedures.• Create and manage new student technical orientation.• Manage computer give-away program that provided over 200 donated and refurbished computers to qualifying students. Office Operations: • Maintain and train staff on office systems, facilitate internal college communications, and liaise with central University departments such as telephone services, lock shop, central purchasing, etc.• Specify/purchase/maintain office copiers, faxes, office supplies, and shredding services. Risk Management and Safety: • Collaborate with the University's internal police department to create and maintain the College's safety and risk management systems. • Train staff and students in all safety procedures and systems.Resource Management: • Manage technology budgets, building budgets, and student services budgets.