Member of the 2021 LEAP (Leadership Excellence Acceleration Program) banker to branch manager member. Cultivate COI’s for continued referring businessAssist the branch in small business prospecting activities to grow and deepen business. 2020 quartile 1 banker Develop and maintain relationships with clients and prospects to cross sell and provide solutions to help short term and long term financial needs

• Providing superior customer service at or above corporate average. • Provide coaching and training to a team of 12 management trainees in sales and customer service. • Responsible for running the day-to-day operations of the branch.• Assist in running a 600-car fleet, the largest in northern Ohio. • Assist with the drive team and service agents to ensure the right cars are available and ready at the right time. • Drive performance in the four core areas of the business: Growth, Customer Service, Retention, and Profitability• Responsible for the training and development of the Management Trainees at the branch. • Manage trunk-to-trunk report cards to help minimize uninsured loss and risk. • Create, maintain, and manage, relationships with accounts to provide great service and cater to the needs of the accounts.• Signature Renter Captain • Responsible for resolving customer concerns, account concerns and any issues with rental experience and/or service.• Consistently in the top 5 performing airport Enterprise branches in the north central region from February-present, in customer service and sales.