Christopher Kraus Email & Phone Number

Portland, Me, Us

United States

Westbrook, Me

My primary focus is leading an amazing team of CSR's. I have a hand in the hiring process, teaching and training, and fostering an environment of team work and collaboration.-Partner with the Accounting department to help marry the financial side of ServiceTitan to Quickbooks. I manage employee time cards and payroll.- Dispatch and partner with the Operations Manager to manage a team of 4 electricians. As our own business unit, we facilitate a winning environment by scheduling the technicians, assisting in pulling purchase orders, assisting in HR responsibilities, and driving for success.In working with the Electrical department and among other responsibilities and tasks, I assist the residential installation department with organization, coordination, and scheduling of projects.- Continually learning about the inner workings of ServiceTitan as a administrator. - Managing large service accounts. Partnering with professionals within other companies to align on their goals and needs.

Lewiston/Auburn, Maine Area

Promoted from South Portland location to improve sales resultsManage a $6.5M, 35-employee, big-box location; direct all departments (operations and sales); develop merchandising and loss-control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.

South Portland, Me

Assist in managing a $5.5M, 30-employee, big-box location; direct sales/customer service department; develop merchandising and loss-control strategies; execute corporate programs, promotions and policies; and drive optimal customer satisfaction, associate productivity and P&L results.

South Portland, Me

Sales associate for six months Lead clearance department in sales the first two months Lead clearance department in extended service plan sales the first two months Warehouse supervisor for two years Worked along side the Pit/Warehouse Manager to ensure accuracy of all shipping and receiving. Drove my team of 10-12 associates for positive speed, accuracy, and efficient results

Store Manager January 2011 - April 2011 Promoted from seasonal associate through the ranks to Store Manager We operated the store during that duration with two other associates We beat our sales goals each monthSeasonal Sales, Sales, Key Holder November 2009 - December 2010 During the summer months, the only associates were the store manager and I. Consistently increased wireless phone sales month to month. Beat last year’s numbers each month.

Responsible for implementing a new work force structure. Transitioned warehouse associates to product flow team Opened & closed storeResponsible for inventory managementSales floor and warehouse space managementShipping & receiving – helped achieve highest direct ship/receiving accuracy in the districtManaged & scheduled 10-15 associatesReduced shrink levels – tied for lowest shrink dollars company wideOversaw department resetsTime managementFrequently assisted other store locations set higher operations standards at the request of District Manager and Operations Manager