Review and evaluate high-risk transactions for potential fraud or other unauthorized activity. Conduct deep-dive investigations into transactions and accounts using data to problem solve and drive decision making. Continually identify trends and emerging risks and advise on recommended control improvements and tool enhancements. Communicate directly with customers through email. Respond to BBB complaints. Partner with law enforcement to assist with investigations.

Recruit, interview and hire talentCollaborate with the store executive team to develop and execute associate retention strategiesFoster a collaborative and engaged environment, addressing and managing associate concernsCommunicate and educate associates on key priorities to support Sales, Service and LoyaltyContinuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in positionEnsure associates adherence to Kohl’s policies and proceduresCreate a hospitality mentality among all associates on the sales floor, creating a best in class customer experienceMaintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandisingMake informed decisions to support store expense management (e.g. payroll, productivity, shortage)Assist and guide associates on the point of commerce processLead the execution on all merchandising directivesDemonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placementCollaborate with fellow store executives to identify trends and opportunities to make business recommendationsAssess and allocate resources to support business and workload demandsControl the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customersExercise good judgment and discretion in making necessary management decisions

Identified theft trends within assigned location(s)Developed and implemented theft prevention strategies to reduce exposureDeveloped and implemented store awareness programs addressing theft, safety, inventory and shortage controlOversaw the stores Electronic Article Surveillance (EAS) and product protection programsConducted internal investigations in compliance with Kohl's guidelinesConducted surveillance and apprehension in compliance with Kohl's guidelines.Conducted operational audits to ensure best practice complianceAssessed operational and shortage control proceduresCommunicated assessment results to store managementConducted inspections to ensure store is in compliance with Kohl's policies and proceduresWorked to create a culture of honesty and impression of control.Supervised Loss Prevention Officers and Loss Prevention Service SpecialistsMaintained customer service awarenessCommunicated new and updated policiesRecruited and trains new LP AssociatesProvides input to leadership on performance and disciplinary issues of associates and provides additional input to leadership for associate performance appraisals.