Christopher Lacey Email & Phone Number

Ellesmere Port, GB

Warrington, England, United Kingdom

Alongside the Operational Team Leader role I now also manage the relationships between CMS and our client’s suppliers for clients such as BP, Matalan, Monsoon, Saffron Building Society, Market Harborough Building Society, Accor, Marriott, United National Bank and two international clients (US) Floor and Décor and Chico's. This includes developing and.

Warrington, England, United Kingdom

Responsible for managing a team of 7 Operational Analysts ensuring that they all provide an excellent service to our clients and deliver the services required by each individual contract. This involves working with the Board and Managing Director on the strategic development of how the team operates, setting targets and then working with each individual in.

Warringon

• As an Operations Analyst my core responsibilities involved servicing our clients who use the CMS web portals to place their cash and FX orders. This enabled me to develop strong analytical, communication and.
• Organisational and customer service skills: I managed our client’s relationship with the Cash in Transit and Bank suppliers. This involved managing… Show more As an Operations Analyst my core responsibilities involved.
• Organisational and customer service skills: I managed our client’s relationship with the Cash in Transit and Bank suppliers. This involved managing multiple email in-boxes and escalating complaints to the highest level.
• Analytical skills – used to produce cash orders for sites around the world, taking into account recent trends, seasonality and global and national events.
• Reporting: I created ad-hoc and regular reports for all FX, ATM and Retail clients based on their individual requirements
• Researching: searching for worldwide events to keep the team updated with possible factors that will affect cash demand Show less

Chester

Transition team leaderMy role would include managing a team of up to 15 trainees’, ensuring they were well prepared to be transferred to a floor team within a 3-week period. I was required to manage performance and activities of subordinates on a day-to-day basis, estimating the resource needed to achieve agreed targets and objectives. Daily tasks would.

Chester, England, United Kingdom

For this role I would oversee any system updates that the bank were pushing through overnight, coach individuals on their development areas, complete all admin for the team, resolve customer complaints during the night, update the site leaders on performance, system issues and call drivers each morning. Overall, I would be the foremost responsibility.

Chester, England, United Kingdom

Core responsibilities included communicating with customers via live chat and secure email regarding their account queries and complaints then resolve any issues they may have. Providing customers with all relevant information to service their accounts correctly, ensuring customer accounts were accurately updated and all relevant financial information had.

Chester

Based on my exceptional performance, I was promoted to the “Super Achiever Team” within the customer service (TACS) department. The performance areas I excelled in included exhibiting a strong desire to achieve results, consistently exceed monthly targets, produce error free work and take full ownership of client issues. During my time within the team, I.

Chester

Speaking to customers regarding their account queries & solve any issues, ensure customers have all relevant information to service their accounts correctly, update customers information accurately, ensure complaints are dealt with in a timely manner whilst adhering to FSA guidelines and delivering an exceptional service for customer and clients