Christopher Lamb Email & Phone Number

Kitchener, On, Ca

• Co-ordinate, plan and work with customers and project managers on technical migration/integration solutions for connectivity, imaging and reporting products including multi-site datacenter solutions, developing implementation plans, scheduling and technical design input• Act as an escalation point for any solution or technical questions/issues that arise from the project and ensure timely resolution, working closely with R&D and other technical resources as needed, developing solutions to unique issues that arise during a project• Work with sales and development to develop pre-sale solutions for AGFA product implementations, review quotes and strategy• Create technical documentation as required such as Business Continuity/Disaster Recovery workbooks, Visio diagrams of solution workflow or design• Provide solutions training to customer administrators to enable them to understand their solutions, how to troubleshoot issues and manage their environment on a day to day basis• Participate in overall solution testing, managing and resolving various issues found as needed

Waterloo, Ontario

• Co-ordinate, plan and work with customers and project managers on project planning, solution design, interface setup and testing, workflow testing• Perform product installation and configuration, setup integrations with other product solutions and performed product upgrades• Work with sales and development to develop pre-sale solutions for AGFA product implementationsChristopher LambPage 2• Train employees on AGFA products/solutions as well as industry standard messaging protocols such as HL7 and DICOM • Managed and configured VMWare images with VPN solutions to provide remote connectivity to customers for the support team • Provide expert product and procedural analysis on hardware and software configuration/functionality for AGFA product lines such as IMPAX Agility, Connectivity Manager, Xero, Talkstation and Broker.• Participate in team administrative activities such as new employee hiring and interviews, developing work processes and documentation

• Provide technical support for employees via phone, e-mail and in person• Responsible for installing and supporting all software including all versions of MS Windows, MS Office, VPN Software, and Citrix Clients• Install and troubleshoot hardware including computers, blackberry handhelds and printers• Inventory and manage all backup tapes and toner cartridges• Place service and support calls with various vendors and suppliers

• Maintained park computer operations, including daily backups• Assisted employees with computer, software (MS Office, Adobe etc) and printer problems• Created project reports with estimates and evaluation of options• Responded to park customer questions• Conducted and organized interviews for summer replacement position with other staff

Diploma, Computer Technology/Computer Systems Technology

Education record