Christopher Lanier Email & Phone Number

Greater Minneapolis-St. Paul Area

Orlando, Florida Area

• Provided setup and configuration of applications• Provide tier 2 support for business applications within the enterprise• Developed enhancing approaches for approaches for software support services• Developed and managed effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced• Analyzed programs and take action to correct deficiencies• Prove a minimum weekly status report updates for current projects• Provided consultation for the evaluation of packaged applications• Provided the implantation , configuration and development of new packaged software applications• Meet professional obligation through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner and demonstrating respect for others

Orlando, Fl

Assist technicians in troubleshooting Connectivity for Broadband (DSL or Cable) Connections on CISCO CMTS and Corcess Adsl.• Troubleshoot various Operating Systems for optimal internet and network connectivity • Troubleshoot and provision PACE Standard HD Receiver, DVR and DTA Converrter CATV boxes.• Manage and troubleshoot configured VoIP services on Metaswitch Soft Switch• Assist in creating and setting up emails for use through web or email application.• Create reports for technical support and customer service trouble tickets through SQL Database

Assist clients with questions on ezyield software and functionality • Provided up to the minute analysis on failed submissions via email and phone • Emailed hotel clients on web site outages that my hinder booking

Orlando, Florida Area

Provided network support via Active Directory, VPN, and Cisco Lifeline tools * Provided MS Office 2003 and 2007 support via help desk * Troubleshoot and update MS Outlook and assist with installing MS Outlook * Assisted users with first level pc hardware and peripherals support * Break fix over the phone Support

Created Air Traffic Control training scenarios * Provided timely response to customer operational use requirements * Provided input on system enhancements * Troubleshoot and update MS Outlook * Held responsibility for testing new data bases, models and scenarios * Resolved application problems * Supported simulator installations and troubleshot problems * Reported problems and work with service center to resolve service requests * Performed preventive maintenance activities

Troubleshot and resolved customer problems, such as identifying user errors, unit issues, and network related problems * Troubleshoot and update MS Outlook and assist with installation * Identified and resolved critical customer service affecting problems by performing liaison activities between Engineering, Operations, Sales, Marketing, Customer Care and Corporate Engineering * Participated in market level personnel and customer care notification process on unscheduled system outages * Resolved subscriber network issues using trouble management software tools such as NTM and CTMS. * Performed first-line diagnostics on subscriber network for 100 plus trouble tickets in the U.S. per day

Provided network support via Active Directory, VPN, and Cisco Lifeline * Provided MS Office 2003 support via help desk * Troubleshoot and update MS Outlook and assist with installation * Assisted users with first level pc hardware and peripherals support * Break fix over the phone Support

Orlando, Fl

Provided health care benefit information to clients for Hewitt Associates and affiliates

Assisted in troubleshooting techniques * Supported customers with online sales purchases and questions

Helped organize customer accounts through billing systems * Marketed wireless service to customers nationwide through outstanding sales procedures * Helped customers troubleshoot and solve problems by utilizing different solutions available with software and hardware

Associates Degree, Computer Networking.Information Tech

Associates Of Science, Computer Network Information Technology