• Marketing• Customer Experience Enhancement• Front Office• Night Audit Financial Reports • Budgeting• Accounts Payable• Accounts Receivable• Petty Cash Management• Recruiting & Hiring• Performance Reviews• Event Planning• Concierge

• Developed and instituted a comprehensive program to improve customer experience. Resulted in increased repeat business and a one-star increase in TripAdvisor ratings.• Planned and distributed tasks across front desk and housekeeping staff.• Completed night audit financial reports and single-handedly responded to guest requests and issues.• Liaison for all interdepartmental communications and recognized as a leader across the organization.

• Oversaw the timely and efficient completion of all orders.• Managed a crew of up to nine employees per shift, ensuring the utmost customer service was always provided. • Completed food preparation and all customer service duties as needed, including managing orders to the grill, managing cashier operations, closing procedures, and inventory.

POSITION PROFILE: Responsible for directing and administering Front Desk & Concierge operations in the resort's continuing effort to deliver outstanding guest service and financial profitability. Liaison for all interdepartmental communications and provided excellent communication and leadership skills. ACCOMPLISHMENTS:* Developed and instituted a comprehensive program to increase customer experience.* Monitored and developed front of house team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards.* Increased cost controls and overall profitability, decreased payroll by 12% in 2012. * Recruited, interviewed, trained new employees. Formulated and executed disciplinary plans when necessary. * Developed marketing initiatives, sales budgeting and forecasting.* Coordinated corporate event planning, catering, food and beverage preparation.

POSITION PROFILE: Managed the safe receipt, storage, retrieval and timely dispatch of goods. Ensured workplace health and safety requirements were met and held responsibility for the security of the building and all employees. ACCOMPLISHMENTS:* Subject matter expert in OSHA standards and compliance.* Complied with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements.* Maintained top safety and compliance standards.* Developed successful plans for cost reduction, process improvement, scheduling, and labor hour reduction. * Negotiated successful cost savings partnerships with UPS, FedEx, Yellow-Roadway and local shipping companies. * Motivated, organized and encouraged teamwork. Trained and managed staff of 20, delivered performance evaluations, followed strict hiring and disciplinary procedures. * Managed end to end payroll operations for entire company. .

POSITION PROFILE: Provided excellent customer experiences for Minnesota’s #1 Premiere Resort and Conference Center, located on 1,000 acres, including lake shore, two golf courses, and upscale dining. ACCOMPLISHMENTS:* Identified creative solutions to exceed guest expectations. * Fostered a team environment within a diverse team of co-workers. * Managed reservations, and PBX phone system.* Balanced, reconciled, and reported customer accounts and billing.

POSITION PROFILE: Successfully managed the overall operations of a corporately owned budget hotel. ACCOMPLISHMENTS:* Business development, marketing plans to increase sales. * Executed budgeting, sales, and expense reporting. * Complaint handling and complete resolution.* Increased return guest ratio. * Responsible for hiring, training, managing Front Desk, Housekeeping, and Maintenance Departments.

* Set up convention rooms for meeting and events* Handling daily special requests from clients* Stocked meeting coffee breaks* Detailed guy. last eyes on the meeting rooms before attendees arrive