Christopher Ledet Email & Phone Number

New Orleans, Louisiana, Us

• Collaborating with department Leadership, clinical subject matter experts, and 5+ clinical build teams to ensure current workflow customization and adoption into training curriculum for a high level, robust training experience• Developed Epic Beaker-specific unique training patients and environments for Providers and Clinicians to complete 8+ role-based trainings• Launched Beaker SuperUser training program for 30 participants directing training content and delivery, and end-user scheduling• Authored and remodeled 8+ training course materials for LMS delivery via multiple modalities to ensure timely end-user readiness and highest level of patient care• Enhanced Provider and Clinician readiness with curriculum strategies for successful EHR adoption during pre-live, Go-live, and post-live events at 5 acquisition and 2 partner sites

New Orleans, Louisiana, Us

• End-user education for Anesthesia and Optime applications• In-person and virtual end-user coaching at 10+Epic Go-live sites, fielding Day One livesite questions during patient encounters for continuity of care• Partnered with instructional designer/s for curriculum audit review and maintaining expertise in assigned applications and current workflows• Reporting end-user course completions for security access permissions andregulatory audits

New Orleans, Louisiana, Us

• Provided Epic technical support via phone call and/or desktop sharing to Providers and Clinicians ensuring continuity of patient care• Supported various software, hardware, and credential/identity and security applications for internal and external customer systems and business continuity• Documented technical issues in LanDesk ticketing software to track progress and updates toward resolution• Maintained highest level of confidentiality and time management

New Orleans, Louisiana, Us

• Out-patient registration and check-in using Epic Cadence• Simplified front line systems, effecting process changes for streamlined patient services by coordinating patient pre-registration workflow• Worked seamlessly and effectively with multiple specialties and personnel to ensure highest patient satisfaction

New York, Ny, Us

• Conducted storewide brand trainings to increase associate participation in reaching sales goals• Detailed reporting of monthly sales, inventory and trends to corporate buyer andbrand reps, ensuring timely inventory replenishment• Clientele building by targeted communication for by-appointment shopping• Organized in-store events with responsibility for theme, budget, invitations, andproduct

• Authored training manual for new hires to Mortgage Division, ensuring quick on- boarding process and providing reference guide to support division workflows• Data entry of property mortgages and related documents for public access and real estate transactions• Administrative support to Deputy Chief, prioritizing employee files, time and attendance records, and office leasing agreements

San Francisco, California, Us

• Associate at Banana Republic Men• Sales exceeding UPT and SPH goals• Clientele building by establishing direct customer contact

Mass Communication/Media Studies

Graphic Design/Graphic Communications