Christopher Ledet Email & Phone Number

New Orleans, Louisiana, US

• Collaborating with department Leadership, clinical subject matter experts, and 5+ clinical build teams to ensure current workflow customization and adoption into training curriculum for a high level, robust training.
• Developed Epic Beaker-specific unique training patients and environments for Providers and Clinicians to complete 8+ role-based trainings
• Launched Beaker SuperUser training program for 30 participants directing training content and delivery, and end-user scheduling
• Authored and remodeled 8+ training course materials for LMS delivery via multiple modalities to ensure timely end-user readiness and highest level of patient care
• Enhanced Provider and Clinician readiness with curriculum strategies for successful EHR adoption during pre-live, Go-live, and post-live events at 5 acquisition and 2 partner sites

New Orleans, Louisiana, US

• End-user education for Anesthesia and Optime applications
• In-person and virtual end-user coaching at 10+Epic Go-live sites, fielding Day One livesite questions during patient encounters for continuity of care
• Partnered with instructional designer/s for curriculum audit review and maintaining expertise in assigned applications and current workflows
• Reporting end-user course completions for security access permissions andregulatory audits

New Orleans, Louisiana, US

• Provided Epic technical support via phone call and/or desktop sharing to Providers and Clinicians ensuring continuity of patient care
• Supported various software, hardware, and credential/identity and security applications for internal and external customer systems and business continuity
• Documented technical issues in LanDesk ticketing software to track progress and updates toward resolution
• Maintained highest level of confidentiality and time management

New Orleans, Louisiana, US

• Out-patient registration and check-in using Epic Cadence
• Simplified front line systems, effecting process changes for streamlined patient services by coordinating patient pre-registration workflow
• Worked seamlessly and effectively with multiple specialties and personnel to ensure highest patient satisfaction

New York, NY, US

• Conducted storewide brand trainings to increase associate participation in reaching sales goals
• Detailed reporting of monthly sales, inventory and trends to corporate buyer andbrand reps, ensuring timely inventory replenishment
• Clientele building by targeted communication for by-appointment shopping
• Organized in-store events with responsibility for theme, budget, invitations, andproduct

• Authored training manual for new hires to Mortgage Division, ensuring quick on- boarding process and providing reference guide to support division workflows
• Data entry of property mortgages and related documents for public access and real estate transactions
• Administrative support to Deputy Chief, prioritizing employee files, time and attendance records, and office leasing agreements

San Francisco, California, US

• Associate at Banana Republic Men
• Sales exceeding UPT and SPH goals
• Clientele building by establishing direct customer contact

Mass Communication/Media Studies

Graphic Design/Graphic Communications