Christopher Lee Email & Phone Number

Wilmington, De

Wilmington, Delaware

• Setup, configure and maintain VMware ESXi 6.5, Windows Server 2016, and Linux CentOS 7.4 servers.• Build, connect, and maintain multiple OpenVPN connections between Customer Access Modules and MTM environment to ensure reliable QoS and alarm data transfer.• Guide the customer through an orientation of the products (Nimsoft & Goliath) via a virtual meeting and serve as trainer in all customer onboarding sessions.• Integrate client’s environment within managed services solution for proper monitoring and management per contractual agreements

Wilmington, Delaware

• Provided systems administration and support, developed effectiveness and manageability of Citrix environment.• Resolve various issues such as Windows Policies, Application licensing, RDP and ICA.• Coordinate with various departments regarding production issues.• Analyzed logs for server errors • Troubleshooting unique and mission critical issues• On-Call engineer providing 24/7 support to application owners and customers. Triage and resolve alerts within their SLA as they are detected by Nimsoft monitoring solution

Wilmington, Delaware

• Supervised a 24x7 operations team supplying network, application, system and hardware support for 50+ customers.• Implemented intensive internal training and developed processes and procedures to insure employee satisfaction, efficient customer support and company savings.• Created disaster recovery plans and reported significant events to customers and support staff with resolutions and proactive procedures to avoid future outages• Conducted weekly meetings with customers to review open incidents/provide root-cause-analysis reviews and discuss upcoming maintenance windows to ensure client satisfaction and SLA compliance

Wilmington, Delaware

• Work based in a call center environment providing remote support for various technologies (Citrix, Cisco, Windows, SQL, Unix) across a multi-client environment.• Utilized Nimsoft & Goliath monitoring software to monitor Windows/Unix servers and Cisco infrastructure.• Windows Server 2008/2012R2/2016 administration, monitoring and tuning.• Identify problem, root cause, and corrective action for adverting issues.• Write and update knowledge-base articles

Kabul, Afghanistan

• Trained Afghan military.• Controlled logistical operations.• Maintained over 5 million dollars in equipment.• Counseled Afghan officers in military procedure

Charleston, South Carolina Area

• Maintained camera systems and workstations.• Patrolled perimeter of facility.• Wrote reports for daily events.• Assisted faculty and visitors as needed

Holmes, Pennsylvania

• Enlisted qualified people into the United States Army.• Repaired station network as needed.• Consolidated large amounts of information for prospects/applicants.• Organized station's setup.• Represented the United States Army

Killeen/Temple, Texas Area, Iraq

• Supervised squad members.• Coordinated squad tactics.• Directed operations on the battlefield.• Encouraged soldiers to push beyond their capabilities.• Oversaw shift changes for perimeter guard.• Monitored detainees and ammo housing areas as needed