Christopher Lemons Email & Phone Number

Greater Atlanta Area

Management of client programs and projects by providing direction and instruction to internal and external customers and vendors. This includes coordinating and prioritizing departmental resources between multiple locations, developing schedules and costs, monitoring and tracking of processes and measuring project effectiveness and satisfaction. I am also responsible for maintaining the client relationship, forecasting client revenue, collecting and providing project specifications and participating in the strategic planning process.

Peoria, Illinois Area

Developed and organized policies and procedures for a new call center operating with 13 individual clients. Maintained the direct management of 40 personnel operating under specific client requirements and quality measures.

Peoria, Illinois Area

Daily maintenance and development of current client programs based on the need and strategies of the clients’ customer service platforms. I acted as the main contact for AFFINA to the company’s oldest and second largest client. My skills required the consistent development and updating of all scripted and print material, fulfillment and sales opportunities, and mainframe and PC dealer files. I was also responsible for managing a monthly and yearly operating budget for a team of 90 individuals. I created and maintained a multitude of reports, which helped initiate program changes through identified trends and transitions.

Peoria, Illinois Area

Direct management of up to 50 people in the daily activities of a Customer Service Representative. My skills consisted of employee development and motivation, detailed paperwork, quality assurance and control, and direct customer and client relations.