Christopher Lovelace Email & Phone Number

San Antonio, Texas Area

San Antonio, Texas Area

Directed teams in this 45-year-old HVAC/R company to provide exceptional customer service to residential and commercial clients in the Greater San Antonio and Central Texas regions. Coordinated staffing and operational scheduling to meet customer needs. Managed profit and loss (P&L) to meet financial goals. Key Accomplishments:- Optimized efficiency and quality by implementing process changes. - Coached employees to meet or exceed established performance goals in all operational areas. - Aggressively estimated and bid on jobs and managed contracting activities. - Consistently met growth projections through effective leadership and marketing. - Promoted strong public relations through marketing programs and direct client communications.

San Antonio, Texas Area

Tackled a position created especially for me, with the goal of combining the two largest departments of the branch into a single department. Managed branch operations, distribution, sales, and merchandising for a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. Key Accomplishments:- Earned First Place CE Circle of Excellence Award for Outstanding Team Performance in the third quarter. - Grew the location to the second highest grossing sales store front with a year over year increase of 18%. - Positioned the location as the second largest distribution hub in the three-state South Central Region. - Revitalized staffing processes to recruit fresh, results-driven graduate students. - Increased company scoring matrix from 84% to 99%. - Improved safety 50% year over year through bi-weekly safety meetings with all associates.

San Antonio, Schertz, New Braunfels, Seguin

Spearheaded major expansion efforts for the second largest privately owned car wash and detail company in Texas, with locations in four cities and annual gross sales topping $7.2M. Managed 330 employees across all functional areas and coached employees in sales techniques. Key Accomplishments:- Raised $3M+ in investor capital to fund expansion and development. - Founded a loss prevention department and implemented live monitoring of facilities. - Saved 40% on construction costs by structuring an in-house commercial construction company to build new car wash facilities. - Opened new business channels to generate new income streams and worked with partner company Castrol to add oil change stations to existing car wash facilities. - Expanded the company into the dealership sales market and communicated directly with dealership account holders to maintain strong business relationships.

San Antonio, Texas Area

Managed Nextel products for the Nation’s largest plumbing distributor. Provided direct customer assistance at the parts counter.