•Collaborates with matrixed or multi-discipline project teams across the enterprise. •Consults, advises, and negotiates with internal and external customers in providing quality assurance, planning, and project management services to meet customer needs with automated or business improvement solutions consistent with HHSC standards and guidelines. •Designs and implements new or revised methods that effectively meet agency needs. •Works closely with project managers to ensure… Show more •Collaborates with matrixed or multi-discipline project teams across the enterprise. •Consults, advises, and negotiates with internal and external customers in providing quality assurance, planning, and project management services to meet customer needs with automated or business improvement solutions consistent with HHSC standards and guidelines. •Designs and implements new or revised methods that effectively meet agency needs. •Works closely with project managers to ensure understanding and compliance of project management policies and procedures.•Completes assignments varying from multiple, short, small, well-defined PMO activities or process improvement initiatives to very large, enterprise-wide initiatives. •Researches available products or solutions, recommends improvement to processes, and develops solutions to meet PMO customer needs. •Develops technical documentation, process flows, and other project management related organizational assets.•Supports preparation of business, systems, and/or legislative analyses, formulates logical descriptions of problems, and supports optimum solutions to meet customer and legislative needs. •Develops training material and facilitates training using various methods to the PMO community of practice in both small and large settings. •Coordinates, plans, and schedules the installation or training for new or revised systems and processes. •Communicates professionally and proactively with project managers and other IT leaders to ensure understanding of PMO processes, procedures, templates, and best practices. •Analyzes and tests new or existing information systems procedures for efficiency, effectiveness and security. Analyzes and assists in defining IT project management responsibilities and procedures.•Confers with IT leaders and project managers and advises of the status and progress of projects and assignments. Show less

Provide direct oversight and control of system upgrade and security integration projects at client work locations. Plans, schedules, coordinates and executes security projects from initial requirements definition through project test, turnover and subsequent warranty support. Responsible for full project profit and loss results on project execution.•Plan, schedule, coordinate, and execute security projects from inception through completion using strong communication and organizational… Show more Provide direct oversight and control of system upgrade and security integration projects at client work locations. Plans, schedules, coordinates and executes security projects from initial requirements definition through project test, turnover and subsequent warranty support. Responsible for full project profit and loss results on project execution.•Plan, schedule, coordinate, and execute security projects from inception through completion using strong communication and organizational skills, ensuring projects successfully meet their goals•Coordinate with sales team at beginning of project lifecycle in order to find solutions for clients by translating their needs into our services•Develop project schedules to include establishing milestone, staffing, and deliverables; gather content and maintain documentation•Serve as liaison between client and management, facilitating meetings, providing project status reports, and acting as lead person for all client interactions •Oversee project budgets, approving expenditures and maintaining responsibility for profit and loss results throughout project lifecycle; coordinate and efficiently allocate company resources to maximize productivity and minimize conflict with simultaneous projects•Following project completion, provide ongoing customer support to ensure client satisfaction•Maintain company website using WordPress and ensuring it meets essential web design principles; develop and maintain company marketing materials and SOPs•Remotely process and coordinate all facility and personnel clearances; manage security training program for all staff and contractors, providing direct oversight of system upgrades and security integration projects at client sites around the world•Played a pivotal role in securing a contract to deliver worldwide acquisition services and upgrade and sustain security systems for the United States Air Force, valued at $783,000,000 through coordination and submission of agency proposal Show less

Provide administrative and logistical support for new and ongoing projects in a fast-paced, dynamic start-up environment. Interact with clients to ensure that they are leveraging the product properly and to drive forward improvements to the product to match the evolving demands of the customer base and industry. • Interface with customers to drive tasks on the timelines to completion; Interface with development team to assess progress of tasks and ensure projects are completed on… Show more Provide administrative and logistical support for new and ongoing projects in a fast-paced, dynamic start-up environment. Interact with clients to ensure that they are leveraging the product properly and to drive forward improvements to the product to match the evolving demands of the customer base and industry. • Interface with customers to drive tasks on the timelines to completion; Interface with development team to assess progress of tasks and ensure projects are completed on time• Assist with pre-sales activities to scope development and project management requirements, providing oversight and guidance on all projects• Develop and maintain proposals and project plans • Act as a liaison between technical development staff and customers for issue resolution• Conduct customer training; Create and maintain status reports Show less

Responsible for crafting personal responses to all client inquiries in a professional, timely manner. Serve as a direct liaison between Stitch Fix and the customer, addressing each client’s specific concerns. Communicate with clients primarily by email via Zendesk and phone.• Provide individualized, friendly, and professional support to each client through crafted, thorough, accurate responses using company’s brand and tone • Became subject matter expert on all things Stitch Fix to… Show more Responsible for crafting personal responses to all client inquiries in a professional, timely manner. Serve as a direct liaison between Stitch Fix and the customer, addressing each client’s specific concerns. Communicate with clients primarily by email via Zendesk and phone.• Provide individualized, friendly, and professional support to each client through crafted, thorough, accurate responses using company’s brand and tone • Became subject matter expert on all things Stitch Fix to including warehouse logistics, system analysis, and billing errors and styling advice, while ensuring each client’s issue is resolved and providing the highest client satisfaction• Identify opportunities to improve the client’s experience and provide solutions to management • Serve as an integral part of the pilot phone team, collaborating to build doctrine and create process for optimal customer interaction and agent efficiency Show less

Responsible for the training, safety, morale, professional development and readiness of approximately 20 soldiers and non-commissioned officers, as well their families. Responsible in the development and implementation of Army and local policies and procedures. Served in positions including: tactical control officer & Patriot Missile site officer in charge while deployed, and stateside as platoon leader, executive officer, battery trainer, and acting commander. • Managed multiple programs… Show more Responsible for the training, safety, morale, professional development and readiness of approximately 20 soldiers and non-commissioned officers, as well their families. Responsible in the development and implementation of Army and local policies and procedures. Served in positions including: tactical control officer & Patriot Missile site officer in charge while deployed, and stateside as platoon leader, executive officer, battery trainer, and acting commander. • Managed multiple programs of special emphasis to include: unit safety program (OSHA), unit movement, communications security, information security, and tactical communications; each program earned commendable ratings when evaluated by external audit teams• Responsible for the maintenance of Patriot equipment valued over $120 million as well as the logistics associated with deployment overseas • Ensured tactical air defense and early warnings were well-planned, organized and executed at Platoon level overseeing protection of a high value asset against all air and missile threats• Developed training program for five engagement control station crews comprised of 5 personal; each crew passed their proficiency evaluation certifications at three separate training stateside and monthly overseas• Planned and executed a comprehensive company mobility exercise while deployed to Kuwait, effectively demonstrating the unit of 70 personnel’s expeditionary capability in combat operations; earned recognition for strategic thinking, logistical aptitude, and tactical knowledge of the Patriot Missile system• Planned and executed two marksmanship qualification training events that successfully qualified over 30 personnel in each Show less