Leading an organization of over 70 team members that utilize data driven analytics to bridge technology and business solutions, working to understand every shift in customer performance across the connected vehicle and digital services platforms to continuously drive improved experiences.

Successfully integrated and led a shared service organization across the Digital Product Team, supporting all product leaders across Testing, Decision Management, E2E Connectivity, Business Operations, and Export Compliance. Implemented SAFe Agile methodology to drive faster deployment of value to the customer and earlier detection of defects.

Successfully built a new organization to develop and implement strategic operations methodologies across the global GCCX operation. Transformed the strategic vision of the Command Center, UAT, and Contact Center Quality organizations to focus on the omni-channel customer experience, centralizing connected/consumer/dealer operations. Established the Central Business Operations organization as the integration point to GMIT and CEI organizations.

Successfully led three distinct organizations: Core Operations, Wireless Operations, and Vehicle Performance Operations, focused on the strategic goal of providing level 3/4 engineering and operations support to improve customer experiences. Integrated with existing and new wireless carriers globally to provide best-in-class performance. Established integration into the GDP process for industry-leading vehicle component reflash. Developed Lvl 1/2 business performance monitoring and batch execution strategies.

Global Business Development Manager responsible for organizing deployment and expansion of OnStar services in different regions of the world. Successfully completed the on-time delivery of multiple environments in only 9 months for a $3.45M China project, and provided onsite and remote management of the OnStar Global and Shanghai teams. Awarded Top 10 Accomplishments of 2012 – 4.4 Program.

Promoted to Operations and Monitoring Manager due to measurable contributions to the OnStar business plan. Successfully managed OnStar's 24/7 production, pre-production, and global environments. Built and led a team of five direct reports and numerous vendors, developing new skill sets and fostering a customer-centric mentality to achieve successful end customer service.

Responsible for driving to resolution and effectively communicating OnStar system outages on a 24/7 basis. Successfully managed multiple IT vendors to ensure OnStar objectives were being met for Monitoring Requirements, Problem Management, Corrective Actions, Incident Management, and OnStar Projects. Primary goal was to reduce the number of severity incidents and durations to ensure the highest level of service for customers.