Christopher Luke Email & Phone Number

Jacksonville, Florida, United States

• Ensure asset data in the Remedy system is correct, complete, and consistent with standardization rules.
• Collaborate with SYSCOMS, Sustainment, and Deployment contractors to manage asset repairs, replacements, removals, and additions.
• Review PSS Remedy asset reports to validate data completeness and adherence to standards.
• Validate the Sustainment Contractor’s Spot Checks and Asset Data Template submissions.
• Enforce data standardization rules before uploading data into Remedy.
• Provide summary reports on Spot Checks and Asset Data Template submissions.

Jacksonville, Florida Area

• Senior administrator and requirements analyst of BMC Remedy Information Technology Service Management (ITSM) applications in support of Commander, Navy Installations Command (CNIC) to include Change Management.
• Provide implementation and maintenance of the following CMDB’s 6.0, 7.6.04, 8.1.02 and the latest version of 9.1.05 Service Management and Remedy Knowledge Management.
• Support creation of Crystal reports, SQL databases, My SQL, Relational databases and query procedures.
• Collaborate with customers and other key stakeholders to identify and translate IT business needs into functional requirements in support of the CNIC Support Center, CNIC Customers worldwide, and Remedy developers..
• Oversee the development of Remedy data standards and procedures applying systems analysis principles and techniques, process engineering concepts and new IT technologies.
• Build Remedy templates, decision trees, and designs workflows in Remedy for Internal and External Customers

• Take phone calls regarding Issues where customers have problems with or PACS System. Assist with Technical and Clinical issues with Dr’s reading exams or trying to determine why our systems wont receive the image
• Traveled to customers site to install hardware and software for our PACS System
• Assist in support and maintenance of enterprise systems across distributed systems
• Use Remote Desktop & other VPN clients to work on client pc’s from remote locations saving both parties time and money
• Installed Windows XP Professional with Service Pack 2 using OEM products and volume licensing
• Installed & setup Windows 2000 Server

• Responsible for Handling Service Center Tickets, Regarding the Eligibility and Benefits, Claims, Claim Status, Health Care Services Inquires, & Online Remittance transactions
• Take phones calls regarding Issue where customers have problems getting claims or transaction through the gateway. Assist in research and fixing 835 files when the fail to allow providers to see claims and checks
• Providing professional services in a timely manner in keying New Setup providers in the Trading Partner Database, and also responsible for setting up new providers to receive the Online remittance. I’m also responsible.
• Assisted with the Lower Level Benefits project, in providing that the providers get a better understanding to the LLB when accessing Availity.
• Assisted with NPI project. Help with UAT testing and requirements
• Worked with multiple projects from BX3, Claim status, COBA, and EBR.