Christopher Luke Email & Phone Number

Jacksonville, Florida, United States

• Ensure asset data in the Remedy system is correct, complete, and consistent with standardization rules.• Collaborate with SYSCOMS, Sustainment, and Deployment contractors to manage asset repairs, replacements, removals, and additions.• Review PSS Remedy asset reports to validate data completeness and adherence to standards.• Validate the Sustainment Contractor’s Spot Checks and Asset Data Template submissions.• Enforce data standardization rules before uploading data into Remedy.• Provide summary reports on Spot Checks and Asset Data Template submissions.• Contribute to the establishment and maintenance of data standards.• Assess and report on Asset Tagging projects.• Follow up with user community on sustainment projects without assets.• Provide training to the user community on asset tracking using the PSS “A033” template.• Purchase, manage, and track all Asset Data Tags for the PSS Program.

Jacksonville, Florida Area

• Senior administrator and requirements analyst of BMC Remedy Information Technology Service Management (ITSM) applications in support of Commander, Navy Installations Command (CNIC) to include Change Management, Incident Management, Asset Management, Problem Management, Service Level Management, Contract Management, Knowledge Management, Event Management, and Remedy Analytics.• Provide implementation and maintenance of the following CMDB’s 6.0, 7.6.04, 8.1.02 and the latest version of 9.1.05 Service Management and Remedy Knowledge Management.• Support creation of Crystal reports, SQL databases, My SQL, Relational databases and query procedures.• Collaborate with customers and other key stakeholders to identify and translate IT business needs into functional requirements in support of the CNIC Support Center, CNIC Customers worldwide, and Remedy developers. Define user acceptance criteria to ensure business needs are established.• Oversee the development of Remedy data standards and procedures applying systems analysis principles and techniques, process engineering concepts and new IT technologies.• Build Remedy templates, decision trees, and designs workflows in Remedy for Internal and External Customers• I create and maintain user permissions and roles with in Remedy.• I work with Remedy customers educating on foundational data structures, validates foundation data, and communicates with Remedy developers for data loads.• Create and maintain reports using Remedy Analytics and Remedy ITSM reporting tool.• I understand Information Technology Infrastructure Library (ITIL) concepts and policies for managing information technology infrastructure and the relational model in regards to databases

• Take phone calls regarding Issues where customers have problems with or PACS System. Assist with Technical and Clinical issues with Dr’s reading exams or trying to determine why our systems wont receive the image• Traveled to customers site to install hardware and software for our PACS System• Assist in support and maintenance of enterprise systems across distributed systems• Use Remote Desktop & other VPN clients to work on client pc’s from remote locations saving both parties time and money• Installed Windows XP Professional with Service Pack 2 using OEM products and volume licensing• Installed & setup Windows 2000 Server• Installed & setup Windows 2003 Small Business Server• Installed & setup Windows 2003 Server Standard Edition• Experience with other Windows Operating Systems• Installed & setup SQL 2000 & SQL 2005• Setup large capacity printers for network and assigned virtual TCP/IP ports on pc’s for printing• Setup and managed Active Directory• Created Local Area Networks (LAN’s), Wide Area Networks (WAN’s)• Configured group and local computer security policies• Troubleshot Compaq, IBM, HP and Dell equipment• Designed & implemented a network and network infrastructure• Used Microsoft Word, Excel, PowerPoint, Visio, Access to create presentations used for training and documenting projects• Configured, managed and troubleshot Cisco routers, switches and firewalls• Installed computer hardware components such as disk drives, hard drive, cd/dvd-roms, ram chips, power supplies, network interface cards, video cards, and sound cards.• Implemented, managed and troubleshot hardware devices and drivers• Implemented DNS and Active Directory

• Responsible for Handling Service Center Tickets, Regarding the Eligibility and Benefits, Claims, Claim Status, Health Care Services Inquires, & Online Remittance transactions• Take phones calls regarding Issue where customers have problems getting claims or transaction through the gateway. Assist in research and fixing 835 files when the fail to allow providers to see claims and checks • Providing professional services in a timely manner in keying New Setup providers in the Trading Partner Database, and also responsible for setting up new providers to receive the Online remittance. I’m also responsible for setting the providers up in Quest to show who is ready for Availity training. • Assisted with the Lower Level Benefits project, in providing that the providers get a better understanding to the LLB when accessing Availity.• Assisted with NPI project. Help with UAT testing and requirements• Worked with multiple projects from BX3, Claim status, COBA, and EBR.• Im the PAA (Primary Access Administrator for handling access issues with Availity for BCBSF.• Solving technical problems associated with TPD, 835, 276. • Electronic transactions that I support are the following: 835 Online Remittance Advice (OLR), 835 Electronic Remittance Advice (ERA), 837 Claims, 276, 277 Claim statuses 270, 271 Eligibility & Benefits E&B). • I support Availity sender setup and Trading Partners Database issues• I also work to improve the quality and performance of the pipeline by taking accountability for recommending and finding appropriate resolutions for errors or issues encountered. I have worked on the following projects Mid-term Claims Tracking for the Provider Gateway (PGW), worked on PGW edits that were implemented in December 2004 and the Six Sigma project for improving User Acceptance Testing (UAT).• I resolve issue regarding the 835 Remittance, I work with the Flat files and Common Check writing systems to correct and have the 835 Files resubmitted