As an Associate Support Expert at Medallia, I have over four years of experience in providing technical support and customer success for various products and platforms. I have a bachelor's degree in psychology, which helps me understand the needs and expectations of different customers and stakeholders.I handle key accounts and government communities within my product areas, which include Medallia Reporting, Strikedeck, and Crowdicity (Medallia Ideas). I collaborate on a daily basis with product and engineering teams to best support our customers and deliver their needs. I enjoy working in a fast-paced and dynamic environment, where I can apply my skills in collaborative problem solving, communication, and troubleshooting. My goal is to help customers achieve their desired outcomes and maximize their value from Medallia products and ideas.
Listed skills include Teaching, Community Outreach, Excellent Communications Including Written And Oral, Avid Sports Fan With Proficient Knowledge, and 6 others.