Christopher M. Email & Phone Number

Fresno, California, United States

I provide technical support to students, applicants, and alumni for various systems used by our school district.

Fresno, California, United States

◦ Created scripts and macros to automate processes in the systems we used for looking into memberinformation and claims◦ Part of a dedicated team with a higher performance, customer service expectations, and program knowledgethan department standards◦ Consistently passed call audits and got favorable scores on member surveys and other key metrics such ashold time, handle time, etc

Fresno, California, United States

◦ Assisted customers with billing issues, promotions, plan changes, device orders, phone trade-ins, etc.◦ Moved to Tier 2 Technical Support with a focus on global cell service, walked customers through getting their device to stay connected to a number of different cell carriers throughout the world◦ Walked customers through making sure all possible methods to fix their device were exhausted beforesending out warranty replacements

Associate'S Degree - In Progress, Information Technology, 3.68 Gpa

Education record