Christopher Boak Email & Phone Number

Houston, Texas, United States

* Innovation Team Member* Community Service Committee

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

• Created and deployed State deficiency tag submittal system.• Created and deployed Time Logging system for payroll and tracking purposes.• Created and deployed new company culture and core values.• Created and deployed after-hours on-call system.• Generated and managed all alarm Purchase Orders.• Created parts order lists from BOM’s for each project and processed orders per project timelines.• Attended project meetings to ensure parts and anticipated project execution timelines were met.• Secured multiple vendor quotes for project material to verify lead times would fit project timelines and to obtain the most cost-effective pricing.• Negotiated with vendors for lowest cost on parts and equipment.• Checked in material upon arrival to ensure orders were properly and accurately fulfilled. Also updated PM’s on anticipated part arrival then again when parts arrived.• Managed the warehouse for ease of access to each project’s material and spare parts.• Trained & mentored new staff on processes.• Managed RMA’s.• Created and dispatched service dispatches for service requests.• Assisted with planning and pricing construction projects.

Houston, Texas Area

• End person for all aspects of the Service Department.• Responsible for receiving daily service requests via phone and email.• Created and dispatched service dispatches for service requests.• Close out and billing of all service items including pricing, markup, taxes, etc.• Assisted with Collections of DSO-90 invoices.• Inspection Scheduling.• Service Sales & Quoting.• Maintained all Monitoring accounts.• Created and maintained employee truck stock inventory.• Created and deployed technician dispatch system.• Created and deployed fire tag notification system.• Created warehouse inventory management system.• Created and deployed live on-call/ after-hours system.• Successfully negotiated Bonus system that was shared with the Service Department.

Houston, Texas Area

• Responsible for handling all Service department sales quotes.• Created contract services for customers.

Houston, Texas Area

• End person for entire fire alarm and life safety business segment in the service department.• Managed all fire alarm and sound CSP multi year contracts (120+) o Sold contracts o Booked contracts o Invoiced contracts o Revenued contracts on a monthly basis• T&M Daily Service o Scheduled and dispatched specialists o All parts ordering including box sales o Inventory management o Quotes o In house tech support for specialists in field• Test & Inspections o Scheduled all inspections including subcontractors o Maintained fire marshal communications o Further customized inspection reporting to me JCO standards• CMS Monitoring o Created and managed all monitoring accounts o Provided all server side programming o Tech support for field specialists• Generated 500k – 1M of service sales through contracts and quotes on an annual basis. Createdcustom software tools for the management of all CSP contracts, inventory, test and inspection, andservice quotes.

Houston, Texas Area

Knowledgeable Fire Alarm Systems (Primary Skills):Edwards EST (Quickstart, EST2, EST3, EST3X, Fireshield), Edwards Mirtone, Fire-Lite, Silent Knight, Gamewell/FCI, Notifier, Simplex, Siemens, ESL, BoschKnowledgeable Access / Security Systems (Secondary Skills):Lenel, Bosch, HoneywellAccomplishments:- Successfully help build inspections department foundation and continue to grow business.- Proposed ~1M in fire alarm contracts / service during 2012.- Created and implemented custom fire alarm inspection software (FAIR).

Houston, Texas Area

Repaired arcade and redemption machines for local businesses in the Texas area. Created and implemented daily procedures into their operations to increase profits and liabilities.