Chris Mckee Email & Phone Number

Geelong, Victoria, Australia

Geelong, Victoria, Australia

• Designing and developing RESTful APIs to allow our customers to report their course, student, and enrolment data to the Australian Government TCSI (Transforming the Collection of Student Information) service.
• Researching and investigating best ways to implement new features, and then presenting these findings to Product Owners as basis for design of how feature is to be implemented.
• Designing and implementing features including:
• Record purge and purge by filter
• B2G reconciliation
• Making databases multi-tenanted and implementing row level security

Geelong

Same as above

Geelong

• Working as a part of an agile based development team in conjunction with BA’s and PM’s to ensure that new product features are designed to customer specifications and requirements, and are delivered within target.
• Ensuring coding standards and best practices are met
• Ensuring adequate unit test coverage in the area that is being worked on
• Ensuring that customer reported defects are resolved in a timely manner in line with agreed upon SLA’s
• Developing REST and SOAP based API’s to allow customers and third-party apps to extract and/or create/edit data in our database
• Working as a part of the Reports team when required to provide SSRS-based reporting solutions for our customers and resolving reported defects.

Geelong West

• Joined Sky Software in November 2013 as a part of the small but dynamic Support Team, who act as the first line in addressing all Technical and Software related issues experienced by our customer base, whilst also.
• Managing and being responsible for managing all support requests for a portfolio of clients based all over the world
• Performing 1st and 2nd level investigation of support issues raised by clients, and providing a solution within agreed upon Service Level Agreements
• Engaging with customers on a regular basis to track ongoing requests and ensure that the customers requirements are being adequately met
• Scoping business requirements and creating user stories and testing criteria for software enhancements and custom reports, to ensure the completed product meets the needs of the customer
• Participating in Agile Sprint Planning sessions and Sprint retrospectives

Melbourne, Australia

• I joined the Support Team at Retail Directions in 2011 after completing my diploma in IT and started in a technical help desk role where I was able to apply my extensive experience in the retail industry in order to.
• Being the crucial first point of contact for clients and users experiencing problems with the range of retail software applications, Making a critical assessment in relation to requests for support in relation to the.
• 1st Level Investigation of support issues, including using SQL queries to investigate and track data updates through the Database from Head Office to stores, reproducing issues based on information provided by users.
• Performing software upgrades in clients test and production environments as required
• Making updates to data in clients databases as necessary to resolve data issues unresolvable through the User interface
• Ensuring that support calls were responded to and resolved in a timely manner, according the agreed upon response times designated in the clients support agreement contract

Melbourne, Australia

Ballarat, Australia

Diploma Of Information Technology, Programming, Hd

Bachelor Of Management, Marketing, D