Chris Mckee Email & Phone Number

Geelong, Victoria, Australia

Geelong, Victoria, Australia

• Designing and developing RESTful APIs to allow our customers to report their course, student, and enrolment data to the Australian Government TCSI (Transforming the Collection of Student Information) service. • Researching and investigating best ways to implement new features, and then presenting these findings to Product Owners as basis for design of how feature is to be implemented. • Designing and implementing features including: • Record purge and purge by filter • B2G reconciliation • Making databases multi-tenanted and implementing row level security • Tri-Authentication • Using Table Storage to create and retrieve config values • Using Blob Storage to store JSON objects for later processing on the service bus•Creating and maintaining dynamic UI views using Angular. • Implemented efficient database schema and indexing, and optimized database queries to improve system performance. • Creating and running data correction scripts in prod environments. • Working with Azure DevOps services including: • Using Service Bus to queue messages for processing. • Using App Insights to track logs when troubleshooting reported issues from customers in prod and pre-prod environments. • Using Feature Flags to hide new features until they are ready for release • Using AKS to run development environments. • Taking part in epic planning and sizing sessions with the wider product team. • Training and mentoring new employees in how our system works and the coding standards and practices adhered to. • Writing unit tests and ensuring appropriate levels of coverage using xUnit. • Creating integration tests using Postman

Geelong

Same as above

Geelong

• Working as a part of an agile based development team in conjunction with BA’s and PM’s to ensure that new product features are designed to customer specifications and requirements, and are delivered within target deadlines, whilst meeting the standards set by the team lead• Ensuring coding standards and best practices are met• Ensuring adequate unit test coverage in the area that is being worked on• Ensuring that customer reported defects are resolved in a timely manner in line with agreed upon SLA’s • Developing REST and SOAP based API’s to allow customers and third-party apps to extract and/or create/edit data in our database• Working as a part of the Reports team when required to provide SSRS-based reporting solutions for our customers and resolving reported defects.• Working Closely with the Cloud Services team to troubleshoot deployment issues when required• Organising and participating in sprint kick-offs and retrospectives• Working closely with the QA team to ensure that any defects identified during testing are picked up and resolved prior to software being made available to customers• Identifying areas of the system that need to be improved and working towards addressing them•

Geelong West

Joined Sky Software in November 2013 as a part of the small but dynamic Support Team, who act as the first line in addressing all Technical and Software related issues experienced by our customer base, whilst also assisting in training our clients to ensure that they are able to get the most out of the Campus product suite.Key responsibilities and duties include: • Managing and being responsible for managing all support requests for a portfolio of clients based all over the world• Performing 1st and 2nd level investigation of support issues raised by clients, and providing a solution within agreed upon Service Level Agreements• Engaging with customers on a regular basis to track ongoing requests and ensure that the customers requirements are being adequately met• Scoping business requirements and creating user stories and testing criteria for software enhancements and custom reports, to ensure the completed product meets the needs of the customer• Participating in Agile Sprint Planning sessions and Sprint retrospectives• Testing software fixes and enhancements based on testing criteria, to ensure that it meets quality control standards• Managing import of large volumes of data into the database• Designing and running data correction scripts for large volumes of data where required• Diagnosing and resolving issues relating to Report (SSRS) and Web Hosting Servers• Conducting group training sessions, both online and on-site with customers• Mentoring and training new team members in how to use the Campus product suite, and coaching them in how to troubleshoot reported issues and provide resolutions• Providing on-call 24/7 support for global customers• Working knowledge of Federal and State Level compliance requirements for Australia and New Zealand (SDR, NZQA, AVETMISS, HEIMS, Fee Help etc.), and providing guidance to customers using our system to report enrolments to these Governing bodies

Melbourne, Australia

I joined the Support Team at Retail Directions in 2011 after completing my diploma in IT and started in a technical help desk role where I was able to apply my extensive experience in the retail industry in order to become a pivotal contact point between our clients who are experiencing issues/ in need of assistance in order to most effectively utilise our software, and use my technical expertise and product knowledge to assist in resolving issues and providing training in the operation of our software.Key Responsibilities in this role:• Being the crucial first point of contact for clients and users experiencing problems with the range of retail software applications, Making a critical assessment in relation to requests for support in relation to the nature of the issue (ie. user error, software defect/bug, level of priority/business impact for the client).• 1st Level Investigation of support issues, including using SQL queries to investigate and track data updates through the Database from Head Office to stores, reproducing issues based on information provided by users, and using my own knowledge of the system to identify the cause of the issue and take steps to provide a resolution.• Performing software upgrades in clients test and production environments as required• Making updates to data in clients databases as necessary to resolve data issues unresolvable through the User interface • Ensuring that support calls were responded to and resolved in a timely manner, according the agreed upon response times designated in the clients support agreement contract• Managing client expectations in a professional business like manner, and providing timely updates on open support calls• Meeting set targets for support call turnover rate / total number of calls closed in a given time frame.

Melbourne, Australia

Ballarat, Australia

Diploma Of Information Technology, Programming, Hd

Bachelor Of Management, Marketing, D