The Regional Director of Operations provides leadership to assigned accounts, districts, branches, and or/region – including facility operations for custodial, Cabin Appearance, Passenger Services, Baggage Handling, PRM, Que Management all within the aviation/airport environment. This position directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency.• Recruit, manage, and lead teams with focus on continuous improvement. Select and develop teams of professionals, as well as leaders. Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.• Support, motivate, and promote the team by building a positive and thriving team environment.• Plan, monitor, and schedule facility modifications, designs and develops of building space allocation.• Direct overall department processes for integration of services and systems.• Participate in facilities planning processes and direct the implementation of strategic direction.• Direct initiatives to improve quality performance and customer service.• Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.• Maintain daily and weekly labor management control.• Identify, analyze, and review issues; document and report any issues.• Prepare plans for long range improvement projects to maintain infrastructure.• Maintain accountability for area budgeting, including selection installation, and replacement of materials and equipment.• Implement preventative and predictive maintenance programs.• Special projects and other duties as assigned.

Functional and operational oversight of all 22 airports in the Northeast and South USA regions.

Functional responsibility of all 13 airport operations in the Northeast USA. Consisting of oversight of six managers, three administrative staff, and over for 150 directs in four staffed locations and nine contract locations.

Functional responsibility of all airport operations in Boston, Philadelphia, and Phoenix. Consisting of oversight of one administrative staff, and over forty directs in one staffed location and two contract locations. Direct oversight of three operational budget centers consisting of expenses in excess of $15,000,000.

Station Manager Boston/Logan International Airport

Cargo Services

Airport Operations