Drive product vision and strategy for a SaaS supply chain risk mitigation and greenhouse gas calculation platform through roadmap management, feature design, testing, and deployment using Agile methodsSkilled in defining feature requirements, prioritizing product roadmap, and gathering feedback from Fortune 500 clients, including retail, pharmaceutical, electronics, and freight transportation companies for product improvementsLed the integration of artificial intelligence and natural language processing features and functionalityProficient in collaborating with engineers, managing vendor relations, providing sales support, conducting market analysis, and facilitating technical supportCommunicate system development, roadmap, and other updates to internal stakeholders and clients

Managed a team of intelligence analysts, led the strategy for supply chain risk and mitigation content, and served as quality control all while using Agile methodsImplemented new workflow processes and technological solutions to optimize team efficiency and deliver improved value to clientsDrove the successful launch of the newest version of a supply chain risk intelligence and audit platform by overseeing the product roadmap, outlining requirements for new features, and leading design using Agile methodsActed as the primary point of contact and delivered supply chain risk intelligence to decision makers of Fortune 500 clients, including retail, pharmaceutical, electronics, and freight transportation companies

Supported the C-TPAT Program, Office of Field Operations, U.S. Customs and Border ProtectionCollected and recorded security, corporate social responsibility, and business continuity qualitative and quantitative data impacting supply chains using open source mediaAnalyzed supply chain incident data, wrote intelligence and statistical reports for Fortune 500 clients, and created accompanying data visualizations to convey key trendsMaintained web-based SaaS supply chain risk mitigation platformDelivered oral briefings to clients, delivering value by enabling clients to take actions and mitigate supply chain risksConducted cost-benefit analysis for client supply chains, providing guidance for improving security processes

Assisted Deputy U.S. Marshals in all aspects of duties, including courtroom security, prisoner intake and transport, fugitive apprehension, and training of explosive detection canineFingerprinted and imputed prisoner/detainee information into Justice Detainee Information System (JDIS)