Christopher Maki Email & Phone Number

Brookline, Ma, Us

Responsible for revenue retention and growth, customer satisfaction, opportunity generation, and proactive relationship management across the entire breadth of a customer’s engagement with XSolis.- Create and drive to completion customer specific revenue retention and growth strategies for assigned clients leveraging return on investment analysis, operational efficiency/utilization reviews, sales opportunity qualification, facilitation of training, assistance with onboarding processes, & Enterprise planning. - Maintain and expand relational footprint within assigned clients, focusing especially on Director, VP, and C-suite contacts.

- As the Principle Implementation Consultant I work with both internal and external stakeholders. Externally, I leverage my knowledge of the product and industry to help develop and implement new software solutions for clients. I help interpret workflows and business issues for the client, so that internal groups at PatientKeeper can develop and build software solutions. Internally I work with multiple groups as a product knowledge expert, and as an expert of how the system is deployed at client sites. I work internally to create standardized Implementation tools and methodology for other ICs to use in future implementations. I also helped create and execute an onboarding course and a 'mock implementation project' for new ICs, helping them gain experience prior to working with clients. - As a Customer Success Manager I represent the client within our company ensuring that all disciplines and teams are focused on delivering great product solutions that help our clients meet their business and clinical goals. As part of this role I work closely with the PatientKeeper Sales, Product Management, and Development teams to develop solutions and identify areas for growth for current and prospective clients, leveraging both the implementation skill set and my client relationships. In this position I forge strong relationships with the clients C-Suite, IT, and Clinical Teams to help deliver software solutions to enhance their operational efficiency, quality of care and level of clinical practice.

During this time I was the manager of an Implementation of a major client, starting with the roll out of software at two pilot facilities. In this position I had four direct reports: Implementation Consultants that were working on the pilot facilities, as well as two Project Managers that were adjacently reporting to me, as the manager of the Implementation Project. I was the responsible for reporting to the C-Suite at the customer, as well as the Leadership team at PatientKeeper.

- Setup, Implemented and Provided on-site support for Clinical Results roll out on Portal and Handheld devices. - Implemented Mobile Electronic Medical Record (EMR) solution, as well as web browser EMR. - Main point person for Meditech UI project; helped Implement, as well as worked with our development and QA groups to spec and design the software. - Consultant for our Clinical Suite of products, including PatientKeeper's CPOE solution.

- Specialized in GE Centricity/Logician EMR. - The main project that I was PM/BA on was to package the EMR and allocated resources, and implement it at small physician practices within the Boston area, as well as local clinics within the Boston area.- Implemented interfaces for the small practices; including Radiology and Laboratory interfaces from a local hospital with a Meditech system.- During this time I collaborated with clinicians, analyzed workflows and created documentation templates to meet specific needs -Conducted application training for new users, educated experienced users on new IT initiatives, drafted education presentations and manuals-Provided off-hours end user support for the EMR including documentation, CPOE, and eMAR

- Worked with current customers of Meditech to optimize their Meditech environment for their upcoming CPOE implementations. - Prepped hospitals so they had dedicated teams and resources to meet the needs and expectations of the Meditech Advanced Clinical Application Implementations.

Consulted the Implementation of the Emergency Department Management Suite of products at over 12+ Hospitals. Supported applications include CPOE, Nursing Documentation, Physician Documentation and prescription writing, among others. Worked in both the Client Server and Magic platforms of the Meditech Software.

Graduate Of Aspiring Managers Program

Ms, Health Informatics

Ba, Communications And Business Administration