Leading and motivating a team of frontline Team Leaders towards meeting business goals and objectives. Our mission is to help raise funds for charities and good causes whilst also increasing awareness of their work. Players have raised over £600 million for 8,500 good causes. As an external lottery manager, we operate multiple society lotteries on behalf of 20 charitable grant-giving trusts and 32 charities. We’re licensed and regulated by the Gambling Commision.

Working and engaging with young people. Building relationships and having meaningful conversations. In the hope these conversations can help the young people of edinburgh to think about the choices they make and the paths they choose.

Currently managing and leading a team of customer representatives. On a daily basis I coach and inspire my team to achieve and exceed, where possible, key performance indicators. I lead from the front and strive to get the best from each and every individual.I expect world class customer service from the first minute of the working day to the last. On a daily basis I carry out in the moment coaching, effectively making a difference as and when is possible. I am a customer focused individual and a customer driven leader. I regularly analyse and use all MI data available in order to improve agent performance where possible. I manage team absence where needed, using the companies absence management policy. I aim for improvement in all aspects of team attendance, punctuality and overall engagement for the role.